Refund Request for Accidental Auto-Payment on July 12

[평생학습남원]

Dear Zoom Support Team,

Hello,

I’m writing to request a refund for a charge that was automatically billed on July 12, 2025. I was unaware of this auto-payment at the time, so I made a new payment on August 5, 2025.

I would like to request a refund for the charge made on July 12, as I have not used the Zoom service since December 31, 2024. I am planning to resume using the service starting from August 11, 2025.

Your help with this matter would be greatly appreciated.
Thank you in advance.

[Mandel · Accepted solution]

Hi @평생학습남원 ,

Welcome to the Zoom Community!

It sounds like you may have inadvertently purchased two subscriptions for different accounts. If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our support staff will be able to assist you.

Let me know if there are further questions.

Cheers,
Zoom Community Team

[MGSR]

Hello @평생학습남원! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.