I have forgotten my password. Can you help?

[MCS1]

I have forgotten my password.

When I go to "Forget" I don't receive an email.

Can you please help?

Mary

[danhnguyent]

You can do this way:

How to reset your forgotten Zoom password

1. Open a web browser and go to zoom.us/forgot_password
2. Enter your email address and verify the reCAPTCHA.
3. Click Send.
4. You will receive an email with a link to reset your password. Click the link in the email.
   Note: If you didn't receive the confirmation email, please check your Spam folder and confirm that *********** is allowed in your inbox.
5. Enter your new password. 
6. Enter the new password a second time for confirmation.
7. Click Save. You have now reset your password and should be logged into the Zoom web portal.
8. Click Go to My Meetings to be taken to the web portal.

 Note: You will also receive an email confirmation that your password has been reset.

[Cg0092]

When I go to that site it does not have a reCAPTCHA site to go to.

[region3coordina]

I'm having the same issue. Did you get it figured out?

[RN]

Hi @Cg0092 are you sure you're not seeing the reCAPTCHA? I was already prompted the recaptcha before entering my email address. If there is no captcha, are you at least able to enter your email address and send?  

[Cg0092]

I can see the e-mail prompt but it says to use my SSO #. I don't know what that is.

[region3coordina]

I do not get this screen.

[lyndawaldrep1]

Nothin woks.  i think my Google account is cray right now.

[lyndawaldrep1]

Jut want to be ale o conncect and NOTchat.

[RN · Accepted solution]

Hi @MCS1 @Cg0092 @region3coordina @lyndawaldrep1  if you are unable to reset your password successfully from https://zoom.us/forgot_password.

Another option is to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 with the Request Type: Account Management and the About: Password Issue/Reset 

From there our internal teams should help further assist you.