I cannot cancel my subscription after auto renewal date

[Juliofarias]

Hi,
I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before.

I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

[Ray_Harwood · Accepted solution]

Hi, @Juliofarias,

Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts. The Zoom Billing Staff can help you with this if you’ll file a Support Ticket here:

https://support.zoom.us/hc/en-us/requests/new 

[Juliofarias]

Thank you, 

Ray_Harwood.