How do I get Zoom to respond to my billing issue?

[Jandries_Aldum]

I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are below
My Request - BIL0166353

https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_...

[Lara7]

I am having the same issue. I am furious about it. I don’t understand how this could be an honest mistake with such automated processes. 
I will research a regulator to report this to. 
wgat a waste of our time