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How can Admin unlink user's Zoom account from Google?

mpzoom
Listener

I have a user whose Zoom account is linked to a Google login.  However, he no longer has that Google account.   He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company Zoom account?   

 

Thanks.

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @mpzoom 

 

As an Admin on your corporate account:

If the email address for the account ends in @gmail.com, and the user no longer has access to this account, the easiest way is to add the user anew with the new email address, and transfer the licenses to that user in the process of deleting the gmail-based account.  See this Zoom Support article for information about deleting accounts:

https://support.zoom.us/hc/en-us/articles/115005269946-Deactivating-unlinking-or-deleting-users-from... 

See especially this section:

Ray_Harwood_0-1684197362969.png

 

Important: Make sure the new user account is created on your organization's account first... that way the new user can be the recipient of the assets that belonged to their previous account.


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

afloyd
Listener

Ray_Harwood's suggestion is not recommended. You will lose all previously created content and scheduled events. Please use the following article instead: (1) Solved: Stop GOOGLE signing in and using email and passwor... - Zoom Community