cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

invoice

tinabayouq
Newcomer
Newcomer

‎2023-10-31 01:17 AM - last edited on ‎2023-11-20 12:48 PM by Community Moderator | Employee

HI,

I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom:

"Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-31 01:06 PM

Hi @tinabayouq 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.

 

0 Likes