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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

invoice

tinabayouq
Newcomer
Newcomer

‎2023-10-31 01:17 AM - last edited on ‎2023-11-20 12:48 PM by Community Moderator | Employee

HI,

I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom:

"Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

Topics:
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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-31 01:06 PM

Hi @tinabayouq 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.

 

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