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Deleting my zoom account


I want to delete my zoom account


I go to Account Profile and click "Terminate my account". 


A popup appears


"Unable to Delete Your Account

Your account is a paid account. If you want to delete your account, please go to Billing or Contact Sales to cancel your subscription."


When I contact sales they tell me I am not eligble to get support and that I have to click "Terminate my account" under Account profile. 


This means I am in a closed loop and cannot get my account terminated.


Please advise.


Zoom Moderator
Zoom Moderator

Hey @ERIKEBERT to cancel a Pro (paid) subscription

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Plan to stop your subscription's automatic renewal.
    Note: Please beware that canceling your subscription will go into effect on your next billing date.
  4. In the dialog window, click Confirm Your Cancellation, to confirm.
    You’ll receive an email confirming the change.

If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled, can you please confirm the error message that you're prompt? 

Zoom Community Moderator

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