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Lodging a complaint

SRainsbury
Newcomer
Newcomer

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

3 REPLIES 3

KerriS
Newcomer
Newcomer

Did you find out how to raise a complaint? The customer service is shocking. 

I have not found a place to lodge a complaint. I was billed without having a renewal notice. 

Same has happened to me. Spoke to two people on chat and they both just referred to the T&C's advising the plans are non-refundable.
Have you managed to raise a complaint yet?