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Contacting zoom - urgent

RafalWerez
Newcomer
Newcomer

‎2023-12-21 12:34 AM

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.

Best regards,

Rafal

 

 

 

Topics:
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2 REPLIES 2

ArvinG
Zoom Employee
Zoom Employee

‎2023-12-22 07:49 AM

Hey there! Here are a couple of options:

 

  • Submit a ticket using this link or;
  • You can also call for support at +1.888.799.9666 (Assuming you're in the US - you can refer to this link if not. The number can be found at the bottom of the page under the "Phone" section) l SUPPORT EXT. 2

RafalWerez
Newcomer
Newcomer
In response to ArvinG

‎2023-12-22 11:18 AM

Thank you. I am not in the US and I already tried the second option you suggested by asking a question in community but received "0" response to my request for several days now. So now I submitted a request using a ticket with a link you provided. Zoom ascribed me 4 priority level. I wonder how these priority levels are assigned. If my matter is not resolved in the next few days, it will be too late. :(

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