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Zoom continues to charge my credit card after i cancelled my susbscription

barbara15
Newcomer
Newcomer

‎2023-12-21 11:24 AM

My plan was canceled ending Sep 8 but I was charged in September, October and november. I tried to contact zoom but cant reach them. Any ideas? Thank you in advance

 Aug 9, 2023 7:03 PM (UTC) and ends el Sep 8, 2023 12:00 AM (UTC). 

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2 REPLIES 2

Nalwangahilda
Newcomer
Newcomer

‎2023-12-22 10:02 PM

Hi team,

I am feeling quite frustrated with the billing process for my Zoom account. I recently realized that I no longer need the Pro account and tried to cancel it, but unfortunately, I was still charged for an active plan. I am now unable to cancel my credit card or delete my account. I was wondering if there is any way to obtain a refund since I am being charged for a service that I no longer use. Kindly deactivate my account ***********

Thank you,

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Nalwangahilda
Newcomer
Newcomer

‎2023-12-22 10:02 PM

Hi team,


I am feeling quite frustrated with the billing process for my Zoom account. I recently realized that I no longer need the Pro account and tried to cancel it, but unfortunately, I was still charged for an active plan. I am now unable to cancel my credit card or delete my account. I was wondering if there is any way to obtain a refund since I am being charged for a service that I no longer use.

 

Kindly deactivate my account ***********

 

Sadly there's no email to send to gosh!!

Thank you,

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