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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Charged Incorrectly

AL_
Newcomer
Newcomer

‎2023-04-19 11:01 PM

I cancelled my Pro Plan on 24/01/23 and received a confirmation that it would end 22/02/23. However, 31/03/23 $230.89 came out of our business bank account from Zoom. I can't see this receipt on our account so i'm not sure what has happened here...

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-04-21 12:00 AM

Welcome to the Zoom Community, @AL_ 

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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