Charged Incorrectly

[AL_]

I cancelled my Pro Plan on 24/01/23 and received a confirmation that it would end 22/02/23. However, 31/03/23 $230.89 came out of our business bank account from Zoom. I can't see this receipt on our account so i'm not sure what has happened here...

[Ray_Harwood]

Welcome to the Zoom Community, @AL_ 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032