Changing Email Address

[ThriftyScott]

I had created a Zoom account with my Gmail address, and wanted to upgrade to pro. When I purchased pro, I accidentally used my yahoo address. I want to change it to my Gmail, but when I try it tells me the address is already in use. Can I transfer my pro account to my Gmail?

[jdott16]

Hello,

I would refer to the following article if you are looking to change your email address for Zoom: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063624

If the above does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[ThriftyScott]

Thank you. I had tried changing the email as the article described, but my Gmail address already has a Zoom account associated with it. I will reach out to support.