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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Changing Email Address

ThriftyScott
Newcomer
Newcomer

‎2024-10-25 07:32 PM

I had created a Zoom account with my Gmail address, and wanted to upgrade to pro. When I purchased pro, I accidentally used my yahoo address. I want to change it to my Gmail, but when I try it tells me the address is already in use. Can I transfer my pro account to my Gmail?

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2 REPLIES 2

jdott16
Community Champion | Employee
Community Champion | Employee

‎2024-10-28 10:37 AM

Hello,

 

I would refer to the following article if you are looking to change your email address for Zoom: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063624

 

If the above does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

ThriftyScott
Newcomer
Newcomer

‎2024-10-28 01:14 PM

Thank you. I had tried changing the email as the article described, but my Gmail address already has a Zoom account associated with it. I will reach out to support.

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