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Cant pay, it freezes when i try to send payment


I cant pay as it freezes when i submit payment  help please 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Jannymorton10 


Thank you for reaching out to Zoom Community!


If you are having trouble submitting a payment for your subscription, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.


If you're having trouble registering and paying for a Zoom Event...

Prerequisites for registering for Zoom Events

Note: For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.


If neither of these is the issue, please explain in more detail so we know how to help.