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Cancel my account

KathrynWoolf
Newcomer
Newcomer

‎2023-01-24 06:10 AM - last edited on ‎2023-05-05 10:32 AM by Community Moderator | Employee

I have discontinued the email address in which my current paid zoom account is in. The problem is, the billing is still going off and I cannot get into the account because I no longer have the password or email address.

 

Can anybody help me?

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2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-01-24 07:34 AM

hi kathrynwoolf,

 

suggest you can create a support ticket at

Submit a request – Zoom Support

 

thanks,  eliot

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KathrynWoolf
Newcomer
Newcomer

‎2023-01-24 10:08 AM

I'm having trouble doing that because it wants me to log in, which I can't do

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