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Can't use coupon code to upgrade account


I'm trying to upgrade from free to paid using a coupon code, but I see nowhere to enter the code at checkout. I saw another post in here that said you have to submit a support ticket to use a coupon, but this is a catch-22 as I cannot submit support tickets with a free account, and the chatbot doesn't allow me to, either. 


Has anyone successfully done this??


Zoom Moderator
Zoom Moderator

Hi @hregan84 thank you for posting for the first time, and welcome to the Zoom Community!


Please follow the steps outlined in the linked article to add a coupon when upgrading: Applying discounts on a Zoom account 


I hope this helps!

Please click Accept as Solution if you found this reply helpful. Thank you.

Carla (she/her/hers)
Zoom Community Team
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Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @hregan84 - Here are some support articles that might also be of help.