Charged full price despite TechSoup Coupon

[Suzanne3]

We renewed our subscription on September 20th, using a 50% off TechSoup coupon. However, in checking our account, although the coupon was applied and accepted, the total billed is still the 100% plan cost.

[Cecilia_P]

Hello Suzanne, I just bought a TechSoup coupon, and I am forbidden from even using it. Do you know what is going on? 

[CR_Nonprofits · Accepted solution]

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.