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Zoom cancellation not taking effect and payments are still going off.

Billinghelp01
Newcomer
Newcomer

‎2023-09-17 05:10 AM

Dear Zoom Support,

 

I am writing to request a refund for my Zoom subscription. I cancelled my subscription on 9 September 2023, and yet the cancellation only reflects as 9 October 2023. Payments only normally go off on the 10th of the month. So I should have had cancellation immediately in effect. Why is cancellation not taking effect?

 

I would appreciate it if you could process any cancellations for payments from my account as soon as possible.

 

Thank you for your time and attention to this matter.

 

Sincerely,
Han

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-18 11:50 AM

Hi @Billinghelp01 thank you for posting for the first time, and welcome to the Zoom Community!

 

Please contact our billing team about this by submitting a billing ticket. Our billing team will have access to your account and subscription information. and can assist you further.

 

Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-19 07:08 AM

@Billinghelp01 - 

Please also refer to Zoom Support article Canceling your subscription. It sounds like there was a timing issue. Cancellations are effective at the end of a billing cycle. Exceptions are possible in such instances as yours. Therefore, please follow Carla's advice and submit a ticket for our Billing team for consideration.