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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't log in - Help

lalaiao
Newcomer
Newcomer

Hello everyone, 
My account is linked to an old email that was hacked and I no longer have acces... So everytime I tryed to log in it asks me a "verification code" THAT I NO LONGER HAVE access... what can I do??? Every option that I searched on the internet tells me to log in first (😡😡)

 

HELPP

2 REPLIES 2

VA
Community Moderator | Employee
Community Moderator | Employee

Hi @lalaiao if you no longer have access to your original email address to verify the change, please follow the steps outlined in our support article here. You can submit a request to Zoom Support by selecting "Billing and Account Management" as the request type. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request

I hope this helps!


Virginia
Zoom Community Team
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