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Can't log in - Help


Hello everyone, 
My account is linked to an old email that was hacked and I no longer have acces... So everytime I tryed to log in it asks me a "verification code" THAT I NO LONGER HAVE access... what can I do??? Every option that I searched on the internet tells me to log in first (😡😡)




Zoom Moderator
Zoom Moderator

Hi @lalaiao if you no longer have access to your original email address to verify the change, please follow the steps outlined in our support article here. You can submit a request to Zoom Support by selecting "Billing and Account Management" as the request type. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request

I hope this helps!

Virginia (she/her/hers)
Zoom Community Team
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