Basic versus paid subscription

[chsristinarusca]

I have a paid subscription and my account is showing basic. I’ve logged out and logged back in, I had a the receipt showing I have a paid membership. I paid so I could access the functionality…so why is my account not reflecting my paid status? 

[Ray_Harwood]

Hi, @chsristinarusca,

You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License