Account status

[IrvingWarren]

I have a pro account but can only access a basic 40 minute limit service.  Why?

[jaymetodd]

Were you able to get this resolved? I am having the same issue and it is greatly impeding the work that I do. Also, I cannot just talk to live human about the issue and I am becoming very frustrated. 

[Ray_Harwood]

@IrvingWarren  and @jaymetodd –

If you’re still having issues, you need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License