Unsuscribe premium accounts with mails thats don't exist anymore | Community
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Newcomer
July 12, 2022
Question

Unsuscribe premium accounts with mails thats don't exist anymore

  • July 12, 2022
  • 1 reply
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I want to unsuscribe 3 zoom premium acccounts that belonged to 3 ex employees from the company i work to and that were paid to run annually. Unfortunatly, the mails of these ex employees, that were related to de zoom accounts, don't exist anymore, so i can't access to the zoom accounts. Does anybody knows how can i unsuscribe these accounts? or where can i write to solve these... I'm from Chile but the way, so there isn't a support phone for my country 

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
July 13, 2022

Hey, @fefineitor –

 

See this Zoom Support article for complete info. Sounds like you want to delete these users, so scroll down to the Delete User section. 
https://support.zoom.us/hc/en-us/articles/115005269946-Deactivating-unlinking-or-deleting-users-from-your-account 

Basically, deleting the user will free up the license allocated to them. If you have new/additional users, you can assign these freed-up licenses to them.