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Basic versus paid subscription

chsristinarusca
Newcomer
Newcomer

‎2022-07-12 05:57 PM - last edited on ‎2023-04-21 10:16 AM by Community Moderator | Employee

I have a paid subscription and my account is showing basic. I’ve logged out and logged back in, I had a the receipt showing I have a paid membership. I paid so I could access the functionality…so why is my account not reflecting my paid status? 

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-07-12 06:46 PM

Hi, @chsristinarusca,


You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 


Ray -- check out the GoodClix website.
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