Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

[kaveesha007]

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?

[MGSR · Accepted solution]

Hello @kaveesha007,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article on Troubleshooting accidentally clicked Educator account.

Thank you and have a good day! 

[MGSR]

Hi @kaveesha007!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @kaveesha007!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!