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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Account is disabled

alribaktiwira
Newcomer
Newcomer

‎2022-08-18 09:30 AM - last edited on ‎2023-04-21 11:17 AM by Community Moderator | Employee

Hello, I got some trouble with my account. They said the account is disabled, can i got some help?

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crchan123
Zoom Employee
Zoom Employee

‎2022-08-19 12:16 PM

Hi @alribaktiwira, welcome to the Zoom Community! For assistance with a disabled account, please contact the admin of your account or, if you are the admin on the account, please reach out to our support team here.

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willjoe2442
Contributor I
Contributor I

‎2022-09-16 02:05 AM

If a user has entered an incorrect password too many times, their account may be locked. You can also unlock it for them on the Zoom web portal. Note: You cannot change the password for the account owner, account admins, or Zoom Rooms. They will need to reset their own password.

 

 

Regards,

Will

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