cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Issue with Subscription Payment: Outstanding Balance After Successful Payment

Nicolas10
Newcomer
Newcomer

‎2025-03-05 01:20 PM

Hi Zoom Community,

Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.

Details of the issue:

Payment was made on 04/03
Payment method: [credit/debit card, PayPal, etc.].
The charge has already been processed by my bank, but Zoom still lists it as pending.
I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?

Any help would be greatly appreciated.

Thanks in advance!

0 Likes
1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-03-17 08:45 AM

Hello @Nicolas10,

Welcome to the Zoom Community! We're happy to have you here.

I'm sorry about the difficulty you experienced. I just want to check if this issue has been resolved for you.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes
Top