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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Account Issuses

mcasillas1
Newcomer
Newcomer

‎2022-09-22 10:43 AM - last edited on ‎2023-04-21 11:22 AM by Community Moderator | Employee

Hello

I am having a big issue with my account. I have tried several times to contact zoom with no help. I had a pro account with 5 licenses. An employee that is no longer with the company had a separate zoom account. My email was added to that account, but then it transferred all the information from my pro account to this account. However, now all the licenses had disappeared and it is making me repurchase them again.  Can anyone help? I have emailed zoom twice, tried the chat bot, and even called but no one helps. 

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