cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

License purchase error

Albert2022
Newcomer
Newcomer

‎2022-09-18 07:30 PM - last edited on ‎2023-04-21 11:21 AM by Community Moderator | Employee

Hello, nice to greet you.

 

My father mistakenly performed his zoom subscription process wrong. He only wanted to buy one license and mistakenly purchased ten. What options does he have so that he can cancel the nine licenses that he does not need and that he be reimbursed the amount of them?

Topics:
0 Likes
2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-09-18 08:18 PM

Hi, @Albert2022,

 

Issues like these are best handled directly by Zoom Staff with a Support Ticket entered here:

https://support.zoom.us/hc/en-us/requests/new 

 

Be sure to include the email address of the account, and explain the situation thoroughly, as you have done.


Ray -- check out the GoodClix website or the Z-SPAN website.
0 Likes

Jameswalter
Contributor III
Contributor III

‎2022-09-23 01:47 AM

Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license.
Click Edit at the end of the user row.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.

 

Regards,
James

0 Likes