Request for Refund – Unused Automatic Renewal Charge

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Hello,

I was charged today for an automatic renewal of my Zoom subscription, which I did not intend to continue.

As soon as I noticed the charge, I immediately canceled the subscription. I have not used the Zoom service at all since the renewal.

Since the charge was made today, was unintended, and the service has not been used, I kindly request a full refund.

I would greatly appreciate your prompt review and consideration.

Thank you for your time and assistance.

Best regards,

This topic has been closed for replies.

aluyunAnswer

Community Manager

Hi @Donidoniii,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

aluyunAnswer

Community Manager

Hi @Donidoniii,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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