Solved

Здравствуйте! У меня в прошлом году был оплачен годовой тариф. В этом году у меня нет необходимости пользоваться этим тарифом, но я его забыла отменить. Отменила на следующий день, когда пришел счет на оплату. Сейчас мне приходят письма, чтобы я оплатила задолженность. В кабинете написано, что тариф отменится через год. Подскажите, пожалуйста, как мне сейчас отменить годовой план и чтобы письма с требованием оплаты перестали ко мне приходить. Заранее спасибо за помощь.

Hi, I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

I hope for any help. My Zoom account has been restricted "permanently" due to the violation of the Terms of Service and Acceptable Use Guidelines, which I did not have personal knowledge of. Upon checking the history of my computer use, I found that my trusted friend was using my Account to join unwanted activities. Now, because I am using Zoom in school and work, I am struggling to access my account. I can only access Zoom via the web version, not in the app. If necessary, I am willing to pay any applicable fines or take additional steps to rectify this situation and restore access to my Zoom account. I am committed to ensuring that such an incident does not occur again and will take all necessary precautions to maintain compliance moving forward.

Hello everyone.I hope you all are doing well. My university provided me with a business Zoom account. Everything seems to be in order, but I noticed that the recording button is missing. Is it possible that my university has intentionally hidden this button?I would greatly appreciate your time and consideration in addressing this issue.Thank you.       

Hello Team Zoom, I bought a new Samsung Andriod tablet on the 30th March. Very expensive device.  ZOOM worked fine until May.  I went to China to deliver lectures...not using ZOOM.  This week I needed ZOOM again and it does not work. It does the SSO login and instead of automatically launching the app, it just stops. I press the Launch ZOOM button on the webscreen and NOTHING. Absolutely nothing. I am exhausted.  I have: 1. Cleared the cache on Chrome2. Installed and tried to use Microsoft Edge instead3. Uninstalled and reinstalled the apps.4. Did a Factory Reset SEVERAL times in the last 16 hours (including at least twice this morning). Still the same problem.  On my old SAMSUNG Android tablet it works. On my expensive new one it does not yet it did before May.  Please I beg of you for help as I have two online lectures to give on Monday and need ZOOM on the new tablet to work.

I am loosing my ****.  I cannot get this to show up properly when I record my video.  This is for a course and I am so very frustrated right now with this

Recently installed Zoom Rooms. When I enter the activation code for the room I created, it says Zoom Rooms needs to be upgraded. IT personal said there is no Firewall that would prevent from upgrading. Just wanted to see if anyone has experience this and what they did to solve the issue.  

I use Acuity for my scheduling and it is integrated with Zoom.  While the appointment shows up on my google calendar and acuity calendar, when I open up Zoom it says I have no meetings.  It also gave me a message that I had to connect my calendar, which is weird b/c this used to work fine, and then it made me create a Zoom mail account.  When I then tried to also link my google calendar, (thinking this might help), it said it was not available.  I have no idea what to do.   I am using Zoom workplace.  Any support here would be gratefully appreciated.  

I organized a webinar with a co-host, but I was registered as a regular attendee and wanted to post in the chat. However, I was only able to send messages to the "Hosts and presenters" chat. Some of the other attendees posted to the same chat, while others posted to the "Everyone" chat. What could be the reason for this? Did I configure something incorrectly in the settings?

I am using Firefox. When I used to click on a Zoom link, I would get a dialog box that looked like this: ------------------------------------Allow https://us04web.zoom.us to open the zoomus link with zoom.us?Choose a different application.[] Always allow https://us04web.zoom.us to open zoomus links                   [Cancel]       [Open Link]------------------------------------ However, I made the mistake of choosing "Choose a different application" and picking Firefox, which did not work at all. Now, I get the following dialog box: ------------------------------------Allow https://us04web.zoom.us to open the zoomus link with zoom.us?You'll need to choose an application.[] Always allow https://us04web.zoom.us to open zoomus links                   [Cancel]       [Choose Application]--------------------------------

we use outlook and i always on behalf of my boss to set up meeting, but my boss can't use AI companion if i don't join in the meeting. some meetings are confidencial that i won't take part in, my boss can't use Ai, it's very inconvient for us

User from the Unied States is able to join the meeting hosted in Taiwan. Her screen showed Error Code 1142.  I checked “approved or blocked entry for users from specific countries/regions” settings, but it cannot help.  How can I fix the problem?

I'm trying to understand the correct size for my Zoom profile photo. It keeps appearing blurry even though I have it set at a 1:1 radio and the image was high resolution. Any advice on how to create a profile photo that isn't blurry? When I update it on the Zoom web site under my Profile it shows as a correct resolution, but within any meeting it's very blurry and looks unprofessional.

hi enveryone ,we would like to get confirmation of Zoom room application audio processing , as we have a problem with our setup .BELOW IS THE SETUPwe have Shure MXA920 - via Dante routing to - Biamp Tesira DSP - Analog output to - Poly codec G7500 - Running Zoom Application currently Audio Processing is used only in Mics ( PEQ) andin Biamp Tesira we are only receiving via Dante and routing with matrix mixer to analog output.During Zoom call , when both end speak together or simultaneously - the audio from one end gets suppressed. is it normal behavior or audio processing conflict from the DSP or room system.

Hey Zoom team,I recently moved into this residence and am now using this IP address. I am a disabled student who relies on Zoom daily for both work and school. I have never used my email with Zoom before—this was my first attempt to sign up, and I was unexpectedly blocked before the registration process was even completed. I have not engaged in any misconduct, and it is unfair for my access to be restricted without cause. I respectfully request that you review and clear any restrictions associated with this IP so I can access Zoom immediately, as my education and livelihood depend on it. I just moved into this house and this is now my home internet. I’m a disabled student, and I rely on Zoom every single day for school and work—it’s literally how I survive right now.The issue? I just signed up, never even used Zoom with this email before, and I’m being blocked before I can even get started. That’s not just unfair—it’s kinda wild. I haven’t done anything wrong.If this IP address ha

Hi there, I am writing to inquire about old recordings not being displayed during a period when we had a paid membership. These videos hold significant importance, as they contain irreplaceable content. Given their value, I am understandably concerned about their apparent disappearance. Your guidance and support in retrieving these videos would be immensely appreciated, as it would not only resolve my current concern but also reinforce my trust in Zoom as a reliable platform.

Hi! I’m wondering why my client is getting a subscription receipt sent to her work email when she signed up with a different email on Zoom. For example, she registered with legal at XYZ (dot) com, but the subscription notification showed up at myname at XYZ (dot) com. I’d really appreciate it if someone from the community could help explain this. Thanks in advance!

I'm trying to run a report from our account.  I need the report to show all participants in the meeting and who shared their screen during the meeting.  When I'm in reports and select the correct meeting, there is an option to pull the data I want to see.  One of the options is screen sharing.  I select this option, generate the report, and the data for screen sharing doesn't pull to the report.  We were Zoom Bombed, and I'd like to see if I can discover who did it.

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have canceled now. thank you

Hello, I have a problem that really, really disturbes me so much:Sharing part of my screen to hide menus not important for viewers work but why is the upper line of green frame so thick? - It is so thick that it hides a complete line of menu of my programs for myself (see screenshot attached e.g. the address bar) and removing only works when using the "sharing whole desktop" mode.Unfortunately the sharing options "whole desktop or selected applications or selecting several apps with CTRL key" do not fit to my needs. I often want to share more than one application similar but without their menus and task bar nevertheless I have to be able to see the menus myself without limiting the content area. It should be easy to add an option to reduce thickness of frame also when using the "sharing portion of screen" mode. Please help me or do that 🙂

At the start of a meeting, I accepted the AI into the room. Then a notification announced that the recording had been started. So I didn't start the recording myself as usual. But at the end of the meeting, I can't find the recording anywhere. I know where I can usually find the recording in the cloud or on my computer. My question is about how to find recordings made by AI.After some research, I've learned that the AI is indeed supposed to make a small recording”. Where is this recording? 

Earlier this week Zoom upgraded my Windows 11 app to the Zoom Workspace app, then updated the upgrade. Currently running Version: 6.0.3 (37634). Before all this, there was a tab or something I could use to see my upcoming meetings. I could go to a scheduled meeting, make a copy of the invitation, and distribute it. How do I do that now? I don't see a Meetings tab. I see a Calendar, but that links to my Google Calendar which shows all my appointments, most of which are not Zoom meetings. Not ideal, but OK, I guess I can scroll until I find the meeting, and when I do that and open it up, there's an invitation there, but it doesn't include THE DATE AND TIME. You have to click on the hamburger menu and choose Copy Invite to get this info in the way that it took about 3 clicks to get it last week. Is there still a way to see my upcoming meetings and easily copy the invite, or what am I missing?

Dear Team,I am getting no help in resolveing the issue mentions in the subject heading. I have been making endless enquiries without success.As a paying member using Zoom professionally, I would expect better so kindly help me fix this or fix it from your end. Thank you. Kind regards,Roddy

I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.

Our Contact Center team is wondering if we can make entering notes required for certain disposition codes.  One example would be that we have a disposition code that says call was transferred to the Executive Director.  The CC Manager would like to require a reason given for transferring calls to the Executive Director.  The manager has also asked if those notes could be included in one of the reports that they run as currently they do not see notes in any of the reports.