Request for Refund Due to Incorrect Participant Selection | Community
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진
Newcomer
진주 박
Newcomer
April 10, 2026
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Request for Refund Due to Incorrect Participant Selection

  • April 10, 2026
  • 1 reply
  • 24 views

Hello,

I am a user from Korea, contacting you regarding my use of Zoom.

During the payment process, I mistakenly selected 2 participants instead of 1, and the payment was completed accordingly.
Additionally, the subscription was processed as an annual plan, resulting in a significantly large charge.

I would like to cancel this payment and proceed with a new payment for 1 participant only.

I have already sent an email regarding this issue, but I have not yet received any response, so I am reaching out again through this channel.

Currently, the refund and correction process feels quite inconvenient and unclear, which is causing significant frustration.
Given the large annual payment amount, this situation is even more concerning.

I kindly request your assistance with the following:

  1. Refund of the payment made for 2 participants (annual plan)
  2. Guidance on proceeding with a new payment for 1 participant
  3. A prompt response to this request

As a user based in Korea who intends to continue using your service, I would greatly appreciate your prompt support.

Thank you.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@진주 박,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    April 10, 2026

    Hello ​@진주 박,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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