Request for Refund Due to Incorrect Participant Selection
Hello,
I am a user from Korea, contacting you regarding my use of Zoom.
During the payment process, I mistakenly selected 2 participants instead of 1, and the payment was completed accordingly.
Additionally, the subscription was processed as an annual plan, resulting in a significantly large charge.
I would like to cancel this payment and proceed with a new payment for 1 participant only.
I have already sent an email regarding this issue, but I have not yet received any response, so I am reaching out again through this channel.
Currently, the refund and correction process feels quite inconvenient and unclear, which is causing significant frustration.
Given the large annual payment amount, this situation is even more concerning.
I kindly request your assistance with the following:
- Refund of the payment made for 2 participants (annual plan)
- Guidance on proceeding with a new payment for 1 participant
- A prompt response to this request
As a user based in Korea who intends to continue using your service, I would greatly appreciate your prompt support.
Thank you.