Hosts/Co-Hosts No Longer Able to Assign Directly from Waiting Room to a Breakout Room | Community
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C
Newcomer
Camellia_81
Newcomer
January 24, 2026
Solved

Hosts/Co-Hosts No Longer Able to Assign Directly from Waiting Room to a Breakout Room

  • January 24, 2026
  • 5 replies
  • 387 views

When did hosts stop being able to assign directly from the waiting room to a breakout room? The new Zoom Workplace Application offered an amazing feature that allowed Host and Cohosts to view the waiting room, assign the participant to a breakout room and admit. The participant would go directly to the Breakout Room and bypass the main room. (Referenced in the “2 new features you might have missed” Article) My coworkers and I have noticed one by one we are losing that functionality. Can this be fixed?

    Best answer by ExpertswhoJohn

    hi All,

    We have spoken with engeering and I have just tested it and find that the breakout room options now work as expected. Please make sure you have updated to the latest version 7
    Take note of the extra tick box to relate to the waiting room people.
     

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Zoom Community Super Champion.

    Zoom Developer Champion

    Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

    https://www.linkedin.com/in/johndrinkwaterlordzoom/
    See my latest content. events, live and prerecorded to showcase features
    https://lordzoom.com/go/hub
    I run many events and upload most on my channel.
    https://www.youtube.com/@boomwithlordzoom
     

    5 replies

    P
    Newcomer
    Phillip T
    Newcomer
    January 30, 2026

    Having the same issue. Any resolution? Started about 9 days ago.

      C
      Newcomer
      Camellia_81Author
      Newcomer
      February 2, 2026

      No resolution, yet. 

        I
        Newcomer
        IPE
        Newcomer
        March 18, 2026

        This is a Problem! ​@zoom Please change it back, this makes what used to be a seamless transition clunky and sometimes awkward.

          Bri
          Community Manager
          Bri
          Community Manager
          March 27, 2026

          Hi ​@IPE, can you let me know which device/platform you’re noticing this on (MacOS/Windows/Web/Mobile)?

          K
          Newcomer
          KellyJB
          Newcomer
          March 23, 2026

          This has undermined my meeting security. Previously attendees were sent direct to a breakout room, for a visual check, before being allowed into the main session. Help bot has confirmed there is no workaround, I just have less secure meetings now. 

            Bri
            Community Manager
            Bri
            Community Manager
            March 27, 2026

            Hi ​@KellyJB, can you confirm which device/platform you’re noticing this on? MacOS/Windows/Web/Mobile?

            K
            Newcomer
            KellyJB
            Newcomer
            March 28, 2026

            I was on my Windows laptop, using the zoom workplace app. My co-host, who experienced the same issue, uses a MacBook.

            ExpertswhoJohn
            Community Super Champion | Customer
            ExpertswhoJohn
            Community Super Champion | Customer
            March 26, 2026

            hi ALL,

            I have tested and confirmed there is an issue and will follow up with engineering to have this looked at and resolved.

            Please like and mark as the solution if this helps

            All the best

             

            John Drinkwater

            Zoom Community Super Champion.

            Zoom Developer Champion

            Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

             

              ExpertswhoJohn
              Community Super Champion | Customer
              ExpertswhoJohnAnswer
              Community Super Champion | Customer
              March 30, 2026

              hi All,

              We have spoken with engeering and I have just tested it and find that the breakout room options now work as expected. Please make sure you have updated to the latest version 7
              Take note of the extra tick box to relate to the waiting room people.
               

              Please like and mark as the solution if this helps

              All the best

               

              John Drinkwater

              Zoom Community Super Champion.

              Zoom Developer Champion

              Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

              https://www.linkedin.com/in/johndrinkwaterlordzoom/
              See my latest content. events, live and prerecorded to showcase features
              https://lordzoom.com/go/hub
              I run many events and upload most on my channel.
              https://www.youtube.com/@boomwithlordzoom
               

                P
                Newcomer
                Phillip T
                Newcomer
                March 31, 2026

                Confirmed that the issue has been resolved. 

                ExpertswhoJohn
                Community Super Champion | Customer
                ExpertswhoJohn
                Community Super Champion | Customer
                March 26, 2026

                hi everyone,

                I have tested for you on lastest version 7
                I can confirm that the user gets a crash error at thier end and does not get sent into the breakout room.
                I have reported this and will be following this up for you as it is a trust and safety issue for you all.

                Please like and mark as the solution if this helps

                All the best

                 

                John Drinkwater

                Zoom Community Super Champion.

                Zoom Developer Champion

                Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

                 

                 

                ExpertswhoJohn
                Community Super Champion | Customer
                ExpertswhoJohn
                Community Super Champion | Customer
                March 31, 2026

                ok, I have been able to create one situation where the problem does persist.

                I am pretty sure it is down to old cache data issues. I suggest you turn off and then on again your waiting room.
                let us know if you still find any propblems

                John

                 

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