Solved

I went to the Usage Reports and tried to run a report on 2 meetings I ran last week (October 18/20) and it couldn't find those meetings in the previous meeting list. This has been requested by my client. My meeting ID is/was: https://us02web.zoom.us/j/88100035790. This was a meeting that was set up, along with a whole series last year in November. I really need this list to confirm who attended on each day. Please advise. Thanks in advance.

I haven't used Zoom in months, but I just discovered today that I'm still being charged automatically. I'd like a full refund for the approximately 2-3 months I haven't used it.

안녕하세요.최근 2026년 1월15일에 자동결제된 내역에 대하여 환불요청드립니다.작년 1년간 이용하였지만 연속으로 이용하지 않고 있습니다.

I have got a new laptop, which I am using to schedule Zoom meetings for the first time today. The Zoom invitations are defaulting to an email account that is not my default account in Outlook. It is also not an account that I use at all to sign-in to my Zoom account. And I am not able to change the send account in Outlook from the invitation. Any ideas about why this is happening and how I can get round it, please?

Hi.In our zoom meetings, sometimes the cohost will accidentally mute the host and then they don’t have the ability to unmute him, without sending a request, which he may not always see. Is there a way of either. Allowing cohosts to unmute the host or preventing the cohost from muting the host?

I have encountered some serious issues. May i know how can i contact with live agent? 

I have a Workplace Pro plan. Yesterday I activated AI Companion during a meeting in order to have a meeting summary. A meeting summary was not generated. It has worked with previous meetings. Please advise.

Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription Pro pricing plan.The payment was made on January 4, 2026, and was inadvertently auto-renewed and paid.We have turned off automatic payments from your account and are requesting a refund as you have not used them yet.If you need any additional information, please feel free to let us know.I appreciate it.

Hi, I teach a zoom movement class using a lapel mic and Apple music. I share audio coming from my macbook to which I have speakers attached. I used to be able to set the music volume for the meeting as separate from my system and ext. speaker volume and now I can’t. I need the music louder in my space (coming out of my speakers) so I can talk over it and still hear the beat for my movements.Now, my previous settings are not working. The volume that allows the meeting participants to hear me is the same as my speaker volume and I cannot make my speaker volume any louder. Macbook and zoom are up to date. I select Share Advanced, Audio Stereo, then play the playlist, and set the volume at 2 bars which is now too quiet for me to hear with my speaker turned up all the way. If I raise the system volume to 3 bars, the participants can’t hear me over the music. Apple music has an audio setting and that is all the way up. Most of the discussions I have found suggest using original sound, but th

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

I am a basic user, Version: 6.4.3 (52139), Mac Pro. I am trying to turn off the blue screen background, which I presume is a virtual background. I'm not even sure how I got one. Changing virtual background to None does nothing. Trying to follow instructions to change the background have gotten me nowhere. I tried following the instruction "As an admin (logged in), navigate to zoom.us/account/setting, then Meeting -> In Meeting (Advanced)You'll find the following options for your entire org's account, including 'Require user s to always use virtual background'. Disable this and unlock the virtual background setting if this is locked." I am not "authorized" although I am the sole owner of the account.  How can I become the admin of my own account?After signing in, following other the other instructions I found doesn't work because my interface doesn't seem to match the instructions:To enable or disable Virtual background for all users in the account:Sign in to the Zoom web p

There used to be a feature where the meeting Host could lower all participants hands and it disappeared recently. We use it a lot for Voting after the Host has counted all the Votes (Hands) he can lower them for the next round. But it has gone and we can not find it anywhere, where has it gone please

Hi, just joined the community.  I wanted to find out if there is a way to request for the following  feature:   1) Host to be able to click a button an automatically capture a picture of all the attendees (perhaps in a grid).  Right now, someone has to manually screen capture each page, and this is tedious.   2) Can the host have  feature to mute only participants, leaving the co-hosts' mute settings unaffected?   Thanks.

Somehow back in January 11, 2025 I inadvertently signed up for zoom workplace, and have been charged $15.99 per month since January 11, 2025. I’ve not used workplace zoom at all, I have since canceled the monthly subscription, and I would like a refund going back to January 11, 2025, please. 

After searching diligently thru prior conversations for annotation controls, I've run across things like this: In the navigation panel, click Account Management then Account Settings.Click the Meeting tab.Under In Meeting (Basic), verify that Annotation is enabled.I have no idea what the navigation panel is (there's nothing labelled as such), and I'm unable to find anything called "account management", "account settings", a "meeting" tab, or an "in meeting (basic)" item. I can locate "Settings" under the "Zoom Workplace" menu, but nothing in the resultant window refers to any of the above, let alone annotation controls. I don't want my users scribbling all over my screen during my presentation, but I can't find any way to turn off that ability. I'd expect it to be one of the items in the sidebar of the "Settings" window, but it's not. Where is it?

My webcam is pointed in a way that I can't look at the gallery and the webcam in the same direction, so it always looks I'm not looking at the camera when I'm looking at the Gallery on the Right Side of the Zoom Window.  Can Zoom add an option to put the Gallery on the Left Side of the Zoom Window?

We are holding an event next month that offers attendees a professional development certificate upon completion. For those registered who cannot attend, we would like to offer them the opportunity to watch the recordings of the sessions so they can then receive the certificate. I have been trying to find where you can access the analytics of who views recordings from the LOBBY (not the Zoom web portal), but I'm not able to find this information anywhere. Is there a way of accessing those analytics? 

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 24일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

My app version needs to be 5.12.2 or higher to sign in. How do I update my app.?

I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open the Zoom Desktop Client and select the Zoom Contact Center Icon at the top menu.  I don't have that icon.  I downloaded the most current update and still not there. What am I missing?

How can I disable the option to include an image in Zoom Events for a multi session event? I don't have images for all of the sessions and dont want to see the blue tubular picture that is automatically used by Zoom Events.

When we schedule a zoom event in our hub and people register, we do not receive any sort of notification. We have the little box checked in our notification settings to receive an email and a zoom notification (in the zoom events hub notification center) when changes are made to the event. Yet, we do not receive any sort of notification. I have had a ticket open for 2.5 weeks with Zoom support, but get no where with their service team. It's frightening that we pay a lot of money and cannot get answers. Any advice on how to receive an email notification when someone registers for an event would be helpful. 

I created a paid event in Zoom events. However, it appears that registrants can login to the event from multiple devices. We want to prevent that so that paid registrants cannot share their login credentials to give access to a non-paid registrant. Is this possible? 

I'm having trouble assigning licenses to any of the users connected to my Zoom account. Right next to the rubric "Users" there is this message: "You have licenses still available to users. Assign license to users or manage your license count." Although just below, just above the list of users, there is the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." As of now no license is assigned to a user and when I do try to assign a license that last message appears again inside the "Edit User" pop-up window. What am I missing here?

Hello, Zoom Customer Support Team,I am a current account holder and would like to request a refund for my recent Zoom subscription plan.The payment was made in the early hours of January 24, 2026, and was automatically renewed unintentionally. I have already canceled it on my account and would like to request a refund considering that I have not used it yet.Please let me know if any additional information is needed.Thank you.