Solved

I’m trying to add other licensed users as Alternative Hosts when scheduling meetings, but I keep receiving this message: “One or more people you want to add as alternative hosts are not licensed users or are not members of this account. Remove the following users to continue:Unable to assign "email@samecompany" as an alternative host because the user cannot be selected at this time”  I have verified that the other party is licensed and we all work at the same organization together. Has anyone else experienced this issue and have a solution?

Hi,   I accidentally canceled my Zoom pro account and I want to reactivate it. I tried calling billing but am not getting through. I was already charged an annual fee for this year so I just want to use my subscription.    Any advice would be helpful.

My profile has my correct name but each time I join a weekly meeting it shows the first names of myself and my partner, probably created years ago for a one time social event.  I "rename" it every week and choose "remember" yet every single week it defaults back to these two names.Please help!!

Hello,I'm experiencing a recurring issue with my Zoom display name.In my Zoom profile, my full name is correctly set to damien( ...Full first name and name). However, every time I join a meeting, my display name shows up as "damie".I’ve already tried the following:Verified that my Zoom profile (on the web) shows the correct full name.Checked the settings in the Zoom desktop app.Despite this, Zoom continues to display "damie" by default when I join new meetings.I'm using a free Zoom account, so I don't have access to direct support.Does anyone know how I can fix this so that my correct full name appears automatically in all meetings?Thank you in advance for your help!

Is it possible to remove the AI Companion ad that appears on the 'waiting for host to start meeting' screen?

Is there a way to generate a report for meetings removed by the "Remove recurring meeting series after instances" feature?

Hi,I have an upcoming Webinar event where translations are needed in 15 Indian languages. I realized that Indian languages can be added only as Custom Languages and there is a limit of 5 in this category. Can anyone advise on how I can have translations availed for 15 Indian languages? 

In a webinar we could share the image of video, but there was no option to share video audioHow can we do it???Was it an error from ZOOM?

Hi, I'm trying to register to the webinar of today Complying with U.S. and Canadian PFAS regulations and I am not receiving the e-mail confirmation. Anyone can help?

I have 150 Polycom E220 phones that are used as "Common Area Phones".  I would like to add a speed dial to all of them for the IT Helpdesk.  I can import the lines for a single device, but I haven't been able to locate a way to import a speed dial to multiple devices.  (The templates don't seem to fit this use case)Any help would be appreciated (even if it's I need to stop looking and do them 1 by 1)Thanks!

Can a cohost see registrations for a meeting?Can a cohost see registration for a webinar?If so how can this be done, thank you

Hi I zoom with a family member a funeral i am wondering if it would have been recorded I have never used zoom but to record so not sure how it works. 

I am a teacher with a basic plan.  I would like to upgrade my account for one month to accommodate my Zoom Parent Teacher Conferences.  Is that possible and how much would that cost?

Hi, Struggling to find an option that lets me email people with a scheduled zoom link, allowing them to add an .ics or add to calendar link. The pages and instructions I've followed don't seem to give current advice.Such as: Enabling webinar email ICS calendar attachments (zoom.com)But there is no .ics option in any of my settings... Looking at previous options that suggest scheduling it as a recurring event hasn't proved successful for me either.Any help appreciated, thanks.

Hi team   Is it any difference for recording locally on a chromebook? I've tried all the setting options that came to my mind but the option to record when i'm a host is not  on my side.

Hello friends. I am hosting a virtual book launch next weekend. I want the attendees to RSVP their availability to me. Can someone guide me as to how can I enable the RSVP feature ?

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?

Can an Admin User access deleted Zoom chats, or is that something only the Owner can see?

Good afternoonAt first, I would like to mention that my performance in the English language is far from being the best.I would like to know if anyone else is getting an error message like mine.I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.Can anyone inform me of the possible causes of this error? 

I am having serious problem with the resolutions of my recordings. I am recording to my computer using a Brio 4K webcam, setting is to HD, but despite my 4K cam the result is less than 720p. This started 3 weeks ago and I am not able to mitigate the issue despite spending hours on the app as well as searching everywhere including this community platform. Unfortunately I am considering walking from Workspace Pro and use a cheaper option and invest in other programs.

Hi, I am registered with Zoom using my active Gmail address.  With my previous - now deleted email address/Zoom account - Zoom would open Outlook to send the meeting invitations once the meeting was scheduled.  When I schedule a meeting now, it doesn't do that.  Should Zoom be generating an email from Gmail to send my invitations, or do I just copy the information and send it myself, or does it matter?  Thanks!  

Hello everyone. I use Zoom on a new pc with USB camera with manual zoom purchased on Amazon. Until recently the camera could be seen fine. I can't tell if since I upgraded to the PRO version or as a result of program updates, the view is cut off at the sides and it looks dark. The same webcam used on apps like Windows 11 Camera or OBS captures the video perfectly. It seems that zoom does not fully support said camera. There are no dedicated drivers because it is PLUG & PLAY. What can I do about it?

Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this issue? The zoom support has been very slow in resolving and answering the ticket. 

Hello,I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?

Hi there, If I have a 'Zoom Clips Plus' plan and I find the 'Zoom Workplace Pro' plan necessary, can I just upgrade from the former to the workplace pro plan? How much will it cost? Can I only pay for the difference between the two plans?