Virtual background shows a wooden staircase background even when set to None, after reinstalling Zoom and resetting virtual background from web settings." "I already tried all these steps. I reinstalled Zoom completely, reset virtual background from zoom.us web settings, disabled virtual background from my account, and the wooden staircase background still appears. I need help please! and is only from my laptop.
hi
Are you using a Mac or Windows Machine.
The Mac can also make virtual backgrounds appear without Zoom.
Check the Camera Settings on your Mac.
On Windows there are now many camera apps that also make virtual backgrounds.
A wooden staircase background is not a default background from Zoom.
We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent,
https://support.zoom.com/hc/en/contact?id=contact_us&zva=open
which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
https://www.zoom.com/en/trust/terms/
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