Products

If I delete my meeting asset email, does it delete it from my hub? 

I need to know how to change my (default) Display Name. My Account Settings show "Don Rose" but whenever I join a Zoom session, it always displays my email address (don@mchenrycountyhistory.org).If the host allows it, I can change it during the session, but that's typically not the case and is very inconvenient.Please reply with clear directions on how to fix things so my email address is not the default display name.

Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote). Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.   I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine. This is happening on WARM transfers. Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random. I am not sure even where to start with this troubleshooting.  Logs show everything is good.   Call logs do not show any errors of course as the calls are completed

Need to have two zoom phone system open at the same time

I've used my JBL External Speaker for my audio for the past two years without issues. For the past month, I can no longer do so. The speakers come up as an option. I can even see the volume increase and decrease when I touch the speaker buttons, but no Audio.I play music and movies on my laptop ... no issues.I try to use it in a Zoom Meeting,... NO AUDIO. Thoughts? 

Hi, I’m website manager for a UK Study Consultancy and they want to book and conduct student interviews directly from the website: ‘Edulytic.com‘. is there a way to do that with Zoom?Any help would be appreciated, Thanks.

Hi Would like to know if there's any beta SW for Zoom - One Platform to Connect with network slicing framework added for iOS and Android?Thank you

ホストの私が、参加者のパーソナルミーティングIDを入力したら、自動でZOOMが出来るようになりますか？

When I open my Zoom app on my MacBook Pro Camera it shows me with a white background.  I have tried everything to get this to go away it will not.  If I change to desk view it shows what is behind me.  I have checked camera settings.  I have went on my iPad and iPhone all of it works but the MacBook Pro Camera view which gives the weird white background.  Does anyone know how to fix this?

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Looking for the steps to expand buttons on Poly VVX450 phone from 12 buttons to 48 buttons.

We have been using Zoom Meetings for a while and we recently upgraded our audio to include the Audio Conferencing Plan. After looking at the US based numbers we realized we didn't see any US Toll Free Numbers. There are 5 US Toll numbers to choose from, but no Toll Free numbers. There are Toll Free Numbers for Lebanon and the United Kingdom, but not the US. Does anyone one know if it is offered for the US?

Unable to use virtual background in android (VIVO T2x 5G) Please update virtual background for vivo t2x5g

Hello,  We recently installed multiple MP1288s in our environment.  We have a large number of Cortelco 255400VBA-20M phones spread throughout our campus.  Currently we are experiencing an issue where the phones do not ring loud enough to be heard.  The sound is a muffled clicking.  I have found that when you slide the volume adjuster to the halfway point on the phones, they can be heard but not loud enough for most areas.  I am currently troubleshooting this issue with an Audiocodes tech, but still have not figured out a way to get the volume of the bell loud enough.  Has anyone ever come across this problem?  I have checked the firmware.  We have attempted to change the Trapezoid Ring Parameter, to no avail.  Any help would be appreciated. 

Hi, I have been experiencing the following issue when screen sharing on Zoom: I use two monitors, one set up with JW Library and Zoom and the other with the second screen for JW Library enabled (with the yeartext/media playing). When I go to share that second screen, it automatically minimises. I can bring it back up by clicking the window in the taskbar. The same thing happens when I stop screen sharing. It's not the end of the world, just inconvenient. Anyone know how to fix this?

Why not support the virtual background on my device ( samsung tab s9 fe)

I am the manager of a state government agency that is convening a series of public meetings where simultaneous interpretation is available.  We are conducting the meetings in English and Spanish using Zoom's simultaneous interpretation feature. We would like to make recordings of the meetings available in both English and Spanish.  However, there does not appear to be a way to simultaneously record in both languages from one device.  When we attempt to record the meeting from two different devices, with one device recording in the English channel and one in the Spanish channel, we are not able to do so.   The system appears to default to do a single recording (which has always been the English channel).  This single "master recording" happened even when we tried to record onto two different devices, with one recording to the cloud and the other to a local hard drive. Is there a way for us to do two separate, simultaneous recordings of the same zo

Em meus Webinars, eu sempre disparo algumas enquetes, e sempre recebo reclamação dos participantes de a enquete não aparece para eles. O que pode ser? 

Hi all, I have used Zoom for many years on the basic platform without any issues. However, recently, my camera and microphone are not working, yet they are working on both google meets and teams, so i think it’s a Zoom specific issue.I have done all the trouble shooting suggested by the virtual assistant, including turning computer off and on, uninstalling and reinstalling latest version of Zoom desktop app, worked through all the computer privacy setting to ensure both microphone and camera are allowing apps to access, etc etc.I did a microphone test in the desktop app, and it showed the sound is fine for incoming but not outgoing?I’m at a loss of what to try next.

Recently getting lot of spam invite emails for zoom meeting that I never opted for. I am tired of clicking on unsubscribe. Everyday a new emails popup.

Hi,unless I am missing something, I am not able to find a report which can be run to extract the info on custom variables used during the flow in zoom contact center. can someone point me in the direction where its natively available and I do not have to fire any API calls to get it?

I use Zoom to connect with long distant grandchildren.  We also like to play games using the game room concept of several sites such as,  https://buddyboardgames.com/ and https://playingcards.io/ .  We play these games in a separate window while in our Zoom session.  I believe the structure is similar to Kooht, which Zoom has recently added as an extension but I have not personally tried it.  I use the whiteboard to do joint drawing with one my grandsons.  We can also play games like  Tic Tac Toe and hangman.  Incorporating some of the game rooms we currently use in separate windows into Zoom would make it even better.  While Zoom is focused on supporting organizations, it is also great for staying connected with grandkids and other long distant friends and  family members.   

If I’ve used the wrong category for this post, go ahead and redirect it to the appropriate one.  No worries.I use Zoom 7.0.0 (33767) on a Windows-based notebook computer.  My question is this:  How do I re-enable the Classic Notes feature?  I have searched the help resources but have been unable to find anything, so I am posting here.When I try to use what looks like Classic Notes, it takes me to a forced-redirect page within the app that says, “Upgrade your note-taking with the new and more powerful editing experience. Migrate your data to the new notes for a better experience. You can still access your previous classic notes.”  When I click the “View Classic Notes” button (gray with black type), it takes me to Zoom Web Access.  I don’t want to write and edit my notes on the web.  I do want to be able to write and edit my notes in-app.I don’t know what else to do to get Zoom to work the way I want it to.  All suggestions are welcome.Thank you,Debby

Hello Team,I am facing an issue during Zoom meetings. When a new participant joins the meeting, I am unable to notice it if I am working on another screen or using a different application on my laptop.Because of this, I sometimes miss acknowledging participants who join late, which impacts meeting flow.I would like to know: Is there any setting to make Zoom automatically notify or alert me more prominently when someone joins? Can the Zoom window come to the foreground or show a persistent notification even when I am on another screen/application? I have already tried basic notification and sound settings, but the issue still persists.Request your guidance on how this can be resolved or configured better.Thanks in advance for your support.Best regards,Vipin Upadhyay

Is there a shortcut to ADMIT ALL or ADMIT NEW ATTENDEE after you have started presenting ?Once i have started a zoom meeting and in the flow of a presentation i have to use my mouse to hover over the request to ADMIT the new person logging into the meeting. I tend to use a waiting room as i don’t want people to login before i arrive and get everything ready to launch the presentation.I then let everyone in but it is after i have started and in the flow of presenting that late arrivals are harder to manage without breaking the presenting flow. I have looked in to keyword shortcut but hitting a brick wall on how to admit people into a meeting while presenting without scrolling across the screen to click the button. Was hoping to automat this with a hot key or automation. Would welcome some advice on how other have done this.