Zoom Rooms not able to join Microsoft Teams Meetings
This morning several users reported being unable to join Teams Meeting from the Zoom Rooms. We’ve tested since this morning and the majority of the Zoom Rooms can no longer access Teams Meeting with a single room being the outlier. We’ve drawn no direct correlation to why that one still works and the others are not working as they all have the same settings across the board (Profile / Interop Settings / Subnet / Network). We have tested Direct Join (via calendar invite with Microsoft teams links formatted correctly so it appears on the Zoom Controller) and Manual Entry and they behave exactly the same: click or enter and it whirs for a few seconds than drops without an error message. We’re aware that this was escalated into a known issue and resolved on March 6th in the Zoom Status but we weren’t having issues on that day and we’re seeing them only pop up today. To cover all the normal troubleshooting steps here’s what we’ve done:
| Area | Troubleshooting Step | Your Status | Notes |
|---|---|---|---|
| Calendar Sync | Click Sync Calendar | Confirmed (date updated to today) | |
| Room Status | Green indicators, latest updates already ran | All green/up-to-date | |
| Interop Enablement | Room Management Account Settings | Microsoft Teams Settings enabled, confirmed that both the working and non-working ones have identical settings, no overrides | |
| Join Type | Tried using the Direct Join & the Manual Entry while directly at the Neat Pad and using Launch Controller | No combination worked whether in person, remote, direct join, or manual entry | |
| Teams Invite Format | Full teams.microsoft.com link in body; anon join allowed | Manual works if I put in the URL and description; email fails from Teams Meeting invite directly | Email-specific parsing issue, non-issue since regardless of the method it doesn’t resolve the issue of changing the join behavior |
| Resource Settings | Auto-accept on; org-wide free/busy | Implied by manual success | Covered indirectly |
| Network/Firewall | MS Teams IPs open | No join failures reported | Join and failures are on the same network |
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