Products

Hi,I’ve been running into an issue when I try to share desktop screen both on mac and windows.As you can see below, zoom doesn’t suggest to share any of them, I’am just able to share windows application :   While the following option is unchecked :   Since I couldn't figure it out, I decided to create another free 7days pro account for testing purpose, and guess what ? It works :   After logging in to my other user account, I still have the same problem.So, if anyone already met this kind of issue, please feel free to share your feedback, My current version is : 6.5.12 Thanks

We are having issues with trying to record to the cloud. We have turned on the settings to record to the cloud and get the transcript. The steps have been followed when the record button has been pressed but the recording is not showing up after. Is there something else going on we haven't done that could get the recording to show up along with the transcript?

I recently got a new laptop (Acer with Windows 11 Home) and when I am in Zoom for guitar lessons, I can hear voice clearly, but the guitar playing is muted/cannot be heard.  Some other participants can hear the guitar, others like me cannot.  I have tried all the recommended settings including setting the audio for musicians, but no success.  My old laptop, also an Acer with Wondows 11 Home, has no trouble hearing both voice & guitar in the same meetings.

I just hosted a large meeting with registration with external participants. 10% of the participants had issues joining. When clicking the link in the registration email, a white screen showed and meeting was not loading. he particpants could not join. what is the reason for this and how can this be resolved? Anyone facing similar issues?

If I am offering a yoga class same time Monday-Friday how do I set up the meeting for a 3rd party to send the link to the students? Do I set up each day separately or reoccurring? Thank you!

自分のアカウントで入ると画面共有できない。クライアントのアカウントで入ると画面共有ができる。同じように設定しているのに、突然自分のアカウントだけ画面共有ができなくなった原因はわかりますか？  

Hi everyone,I’m currently experiencing an issue in Zoom where webinar polls do not show after joining. After restarting a few times, the poll may appear but cannot be launched, and sometimes it shows as blank or white when launched.Has anyone encountered this recently or found a solution? I would really appreciate any guidance. Thank you.

Ho bisogno di aiuto, la mia scuola di formazione il 13 Febbraio ha avviato una riunione durata dalle 8e30 ale 13 in cui ad un certo punto mi hanno fatto host, ho avviato la registrazione e al termina quanho ho salvato mi è uscito che appena il file sarebbe stato pronto mi sarebbe arrivata la mail. il problema è che questa mail non è mai arrivata e che contattando l’assistenza e avevo un account base dovrebbe salvare nel computer perchè non posso accedere al workplace di zoom, ma nei miei documenti e nella cartella zoom non c’è. QUALCUNO PUO’ AIUTARMI? è una registrazione molto importante!

Whenever I open the Zoom app, it is not signed in. I then click on "youve previously signed in as ***********", which opens a browser window. I sign in.  It then pops another Chrome window. Zoom never signs in. This loop is inescapable. Help? 

There have been many things said on this subject and it apparently has been going on for several years.  I have tried every fix I have been able to find, followed all the instructions given and still there is a problem.  I used to play Youtube music while I was waiting on people to join my meeting.  About 2 months ago, all of a sudden, the music became garbled and choppy.  My zoom settings had not changed.  Same computer.  There is either a problem with Zoom or Windows 11. I have tried every single fix and NONE of the them alleviate the problem.

Hello. For several years I have benn using the advanced Share function "Powerpoint as Bakground" that you can find when you open "Share" and then choose the "Advanced" tab, but in the latest versions of Zoom this function is not working, it is greyed out, and there is a yellow warning sign (see the attached picture). The function is very useful if you want to start a meeting with a welcome text. When you use this function, it is very easy to use the meeting functions while sharing, because Zoom directly shares the Powerpoint-file, you don't have to open a new window to share. If Zoom has discontinued using this function, it would have been nice to be told, or that Zoom just removed the function. Anyone who have had the same challenge and found a solution?

I'm having trouble getting the above webhook. Another of my pro personal accounts has requested DLP to be enabled and it's showing up in the Account Management interface.I've also enabled webhooks in the features, scope configuration. What should I do to get this hook?

I have regular all-day staff meetings on Zoom and for much of those 6-8 hour meetings, I do not need to be listening to the meeting but I need to stay connected. This makes it impossible for me to do other work involving listening to audio from my browser in other apps, reviewing videos, and being able to generally use my computer while staying connected to the Zoom meeting but muting the meeting. I am not asking how to mute my own microphone. I need to mute everyone else talking when I don’t need to be listening. There doesn’t seem to be a button for this and either I just don’t know how to do it, or it doesn’t exist as a feature and it absolutely should. How do I do this? 

Hi,I have just bought the upgrade to do real time translation but I have no idea how to turn it on so I can use with my meetings to another country. Any help would be appreciated!

Please help me enhance the video clarity of my webinars and meetings in the background. What's the maximum level it can be adjusted to? My lience is: Zoom Webinars- 500 attendeesMy Plan is: Zoom Workplace Business Plus

I have signed up for this Remote Home Services - Information talked to starting your own business.  Wanting to make sure this isn't some phishing attempt. Any help you could provide, would be greatly, GREATLY appreciated! See below.  https://us06web.zoom.us/meeting/register/q2Jhd_YlQq2yn0DMXkQ7Fw#/registration  

Our Zoom Room Controller app no longer has the room controls available in a webinar.  We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app.  The room controls are simply not there anymore!  We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app).  That did not work either.  I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself.  We have a Zoom webinar license for our Pro account.  As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to the account.  Maybe that'

I recorded my meeting to my laptop and it converted.  However. during the playback the video does not play in conjunction with the audio.  For example:I was showing a basketball clip and was narrating the action but the audio did not match what was shown on the screen during the meeting. The audio stated, and here we see the ball is tipped but the video is motionless. Thanks for any suggestions.

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For users who aren’t quite zoom-savvy who host large scale zoom meetings, trying to get their attention to suppress the sound effects of people joining/leaving the room fails. I feel a good feature would be that if the meeting exceeds a predefined number of attendees (ie, 20, 100, 200?) could the notifications automatically shut off? Or if the number of attendees invited exceeds a certain level?

🗓 29 April | Americas               🗓 6 May | EMEA                    🗓 20 May | APAC & KoreaCX Summit From Insight to Impact: The Next Era of Connected CX Customer experience leaders are under pressure to do more than manage interactions.  Yet many CX systems were designed to optimize individual interactions, not continuously improve outcomes across them. Insight often remains confined to dashboards. Automation operates in silos. Improvement happens in cycles rather than in motion.The next era of CX is defined by continuous performance. Context carries forward across interactions. Automation becomes smarter based on real outcomes. Insights trigger coordinated action across teams and systems. Every interaction builds on the last, improving resolution performance over time.At CX Summit, we will explore how leading organizations are operationalizing this shift. Through visionary perspectives, customer stories, and real-world innovation, you will see how unifying engagement, intell

Hello, I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.I know that my USB adapter is using COM3 but was not 100% on how to reference it in the JSON file. I am getting a Json File Configuration error. I was hoping if someone could let me know if I am on the right track here and offer any suggestions. Here is what I have for the adapters section:"adapters": [{"model": "Serial_Port","port": "COM3","settings":{"baud_rate": "9600","data_bits": "8","parity": "PARITY_NONE","stop_bits": "1","flow_control": "FLOW_NONE" }, (if you would rather I post the entire JSON file I can I was just focusing on the adapter for this post)Thanks!

Has anyone else had this experience that all actions are very slow? When I move a mouse to the edge of the Window, it takes 2-3 seconds to activate resizing. When I hover over any button, it's the same. After clicking on "Unmute" button, it takes 1-4 seconds to unmute.

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

Are there logs in the Zoom web portal where I can see if there were any outages where we may have lost connectivity briefly? We had some internet issues.and one area reported they had intermittent outages with Zoom Phone  even though we have local survivability. They also reported they were missing call recordings that appeared later.Thank you in advance.