Products

It's 2025 and people have been posting about this for multiple years now, yet when caller is sitting in queue they have no option to use IVR to Breakout to leave a voicemessage or similar. Most systems even have option to request a callback and sit in callback queue, but we are not asking for that, just simple expected ability to leave a voicemail. Callers dont know they want to leave voicemail if they think they are going to be answered promptly, but reasons arise that they need to jump off phone and want to leave a voice message instead. Why is it so hard for Zoom to add this basic capability?

Hello,My Zoom desktop client repeatedly freezes/hangs during meetings. It happens even when my camera is off — typically while others share screen or have video on. This seriously affects my work; please advise exact steps to diagnose/fix. Environment & symptomsZoom desktop version: 6.5.5 and several previous versions.OS: Windows 11.GPU: AMD Radeon RX 9070 XT with 25.10.30 Adrenaline drivers.CPU: i5- 14400 F.I reproduced the freeze reliably during screen sharing sessions or when participants have video; sometimes it happens even when no cameras are active.Browser-based Google Meet work fine on the same machine. What I already triedToggled hardware acceleration options (on/off).Reinstalling Zoom.Launched Zoom with various flags:--use-angle=gl,--enable-features=Va api Video Decoder,

Hi there,Since an update a few weeks ago, Zoom keep using my camera after the call has finished (the blue light on my camera remains on and the "Zoom is using your camera" message is present in the taskbar). If I try to make a second call the camera will fail to initialize in Zoom. The only way to de-allocate the camera without a reboot is to go into task manager and kill all zoom processes, even after exiting Zoom. Has anybody else come across something similar?I'm using Window 10 and Zoom 5.15.3 (18551).  

My group has existing published meetings with existing zoom ID's and passwords that do not show up as scheduled meetings in the zoom account.  To improve management and security of the meetings, I want to do the following tasks:1.  Put them in the schedule, but zoom doesn't seem to let me use the old meeting ID's, it wants to generate new meeting ID's.2. After updating the schedule, to make the passwords more complex for security purposes.3.  Start using a "Claim host" key - right now these meetings do not have that. Anyone have experience and suggestions with that, or do I need to start from scratch and re-publish the meeting links? Thanks!

Hello!I'm sandra Benetti, user of zoom i need to share sounds through itunes in zoom meeting.zoom workplace 6.5.12 (14128)itunes 12.13.9i tried to use musician mode in zoomi tried to use audio parameter set to direct sound in itunes (instead of windows audio session) the sound is "cheap" and distordedwhen i use another player, it worksdoes anyone has had the problem and solve it?i'm running windows 11 on an acer laptop AMD Ryzen 5 5625U thank you for reading my posthave a nice dayregards,Sandra 

Hello. I have a dual PC streaming setup where I'm sending audio split up in Voicemeeter Potato on my gaming PC to my streaming PC. Whenever I'm in Zoom and screen sharing in a meeting, I can share my screen but the audio doesn't work. My audio input in Zoom is set to my Microphone (B3), and my audio output is set to Voicemeeter Input. The only way that I seem to share audio with my screen is if I add the audio to B3 as well, but this will cause the mic audio as well to send to the streaming PC. Shouldn't the audio from my PC come from the audio output in Zoom and not the audio input?

Hello, I am experiencing a weird issue with the notifications on the Windows Desktop app regarding caller id notifications. So, when the pop-up shows up on screen it is only showing the caller phone number but not the caller id name. It used to show the caller id name in the past but has not for at least the last month or two. The caller id name does show up in the call history though. We have another user, and they receive the name in the notification just fine. Plus, I receive the caller id name in the mobile app notification.  I am the account admin and have not made any changes to the account settings in the past several months.  I have also reinstalled the program on computer to see if that would solve the problem but has not. Both users are on the same version of the program. Any insight would be great on how to resolve this issue. Thank You

I started having this problem yesterday, Nov 6, 2023.  I can't get past the Zoom launch page when I click on the hot links to meeting in my email.  I tried the Zoom chat bot and they referred me here.   I cleared my cache and temp files and still didn't work.   I uninstalled and reinstalled Zoom and still it is not working.  I can get in on the Web app but that is super laggy and not a viable solution.  I can get in on my iPhone, but again not a sustainable solution.    I appreciate any help figuring this mystery out.

Hello, We've recently run into an issue with some of our booking pages and feel it might stem from  misunderstanding how the host distributions options work. Hoping someone can help clear this up. Priortize fairness (the option we had selected): At a certain point users were no longer able to book any new appointments with our hosts at all as it would appear all of our hosts were considered either "overbooked" or unavailable (even though some of the hosts had nothing in their calendars at all). Troubleshooting the booking page confirmed this.This was a major problem since we cannot be in a situation where there are no booking slots available and these "overbooked" hosts were only technically overbooked if you looked at the entirety of the booking page and not the day itself. (example: 3 appointments in the next 3 months isn't really considered overbooked unless all 3 are on the same day). We've now change

I've set up a number of recurring meetings over the past two years. Until very recently, when I went to the "Meetings" page in the app, each one was listed once, which should be all that's necssary.  Suddenly as of about a week ago, each one is showing up on the Meetings page 22 times!  I haven't changed anything that I know of.  How do I fix this?  I'm afraid to delete any of the repetitions in case I wind up deleting the whole meeting. Thanks! 

The AI Companion icon constantly flashes if someone is using it, but the flashing is distracting. Is there a way to have it stop flashing or to remove it from the title bar? Thanks.

Hi all,  I create events using Swoogo, and I use the virtual integration with Zoom to create Zoom meetings for my online events. Swoogo already sends users a secure link to the Zoom meeting that forces them to sign in through Swoogo (so that our registration and attendance data is correct).  The issue is that Zoom also separately sends users an invitation to the meeting, and that link can be used by anyone, including users who haven't signed in, so we can't get their attendance data. Is there a way in Zoom account settings to turn off the automatic email invitations?Thanks

I have changed my settings so that the chime doesn't play when someone enters a meeting that I'm hosting, which is great. However, I'm the co-host of a weekly meeting and have to manually turn off the chime every time the meeting starts. Is there somewhere in my settings that I'm overlooking so I don't have to do this weekly during the meeting? Thanks!

I have a list of attendees who have already registered for a webinar via the HubSpot landing page and form. Now i would like to send them all calendar invites for the actual webinar but I would like to send them not Zoom.  Is there an easy way to do that?

Is there a way to send a confirmation email to registrants that I upload with a csv who I do not want to receive an invitation as they were invited in a different way. Thanks!

Hi there. A couple of our staff our having issues where they can share their screen and give remote control over but the participant can only move the mouse around. It won't allow them the click or select using the mouse. This has happened after the recent update. 

I am trying to set up a meeting that will be two days a week at different times.  I want them to all have the same link to get in.  I can't see a way to do this.  I can choose multiple days for a meeting, but I can choose only one time.  This is confusing to my participants bc they receive a confirmation that has only one time for all the meetings.  Please help.  I saw a similar question in the community, but I don't understand the answer that it received.

why all my recording conference GONE today? 

I've been recording zoom clips all morning to send to my clients. I finished one recording and It came up with that error and now all of my recording have disappeared. I've tried everything and even recording from the past month are all gone. How do I get them back ASAP

I am using my personal meeting room link to schedule meetings. I attach the link to a meeting in my calendar, but when I click on the link in my calendar, while logged into my zoom account, I get put into the waiting room, waiting for the host to start the meeting. But I AM the host.  The only thing I have found that could possibly be the issue is that my calendar is a different email address than my zoom account? Is it because I'm clicking on the link from my email that it doesn't recognize me in zoom? But i'm already logged into the zoom account on my computer. So it doesn't seem right. HELP!

For the past few days, we've had quite a few participants being randomly kicked out of breakout rooms. Does anyone know if there is an issue or have suggestions on how to stop this?

I am looking for an integration (synchronization, not just import) of my Zoom calendar with other calendars. Ideally it would be a bi-directional synchronization via webdav. Does anyone have a solution for this. Background: Neither Google nor Outlook fulfill the necessary data protection requirements and couldn't be used.Many thanks in advance

OS: Ubuntu 24.04.2Zoom: Version 6.6.0Logged in through work account. A watermark of my email address was showing on my video and shared screens on my zoom client.  The host did not have watermarks enabled in settings and nobody else in the meeting had watermarks.  This is the first time I have seen them. Last time I used this client (two days ago) with the same host and same account there were no watermarks. Why were they there and how can I stop them from appearing?   Thanks

Good day, When i try to join a meeting, after inserting Meeting ID and Passcode, I get an error message that says this meeting is not accessible from my country. Error Code 1142. Somebody help.

Good day, We have a licensed Zoom account and regularly assign two alternative hosts for our meetings. Recently, we changed our email domain, and since then, we’ve encountered an issue when assigning these hosts using their new email addresses.Whenever we try to assign them as alternative hosts, we receive the following error: “Unable to assign [new email] as an alternative host because the user cannot be selected at this time.”However, assigning them using their old email addresses still works without issue. Could you please advise how we can assign them as alternative hosts using their new email domain? We want to ensure our Zoom setup reflects our updated contact information. Thank you for your assistance.