My PC speakers & microphone are working, however, zoom audio is not working | Community
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Newcomer
2939
Newcomer
March 3, 2022
Question

My PC speakers & microphone are working, however, zoom audio is not working

  • March 3, 2022
  • 3 replies
  • 12 views

Have been using zoom for years, with no issues. Suddenly ( for approx 1 week), I have no speakers or microphone on zoom. Both are working well on my PC.

How can i fix this, please?

      3 replies

      C
      Community Champion | Employee
      colegs
      Community Champion | Employee
      March 3, 2022

      @2939 , I am sorry to hear about your issue.  Do the speakers and microphone show up on your computer when you check the audio settings?  Do they show up in the Zoom Audio settings? When is the last time you rebooted?  

      I
      Employee
      indira_wu
      Employee
      March 3, 2022

      @2939 
      Step 1: Right-click on the volume icon on the taskbar and then click “Open Sound settings” to open the Setting dialog.
      Step 2: click “Sound Control Panel” to open the Sound dialog.
      Step 3: Under the Playback or Recording tab, right-click on your speaker/microphone and then click Properties. You should now see the Speakers/Microphone Properties dialog.
      Step 4: Under the Advanced tab, you can see a checkbox shows “Enable audio enhancements“, please check or uncheck the Checkbox as your need.

      If the “Enable audio enhancements” option is missing, it’s likely because your selected microphone/speaker doesn’t support them.


      Notice: There is a known freeze issue caused by Dell’s new audio driver, in order to fix this issue, please make sure that all the audio device’s(both microphones and speakers) “audio enhancements” feature are disabled, not only the current used device.

        J
        Newcomer
        JimCarrel
        Newcomer
        October 5, 2022

        I have tried all of these. Zoom lists my devices as options but gives an alarm that says they are not working. They are working with all other programs. I have rebooted twice. I have tested them with four other programs. It is clearly a Zoom issue. I have a call in 30 minutes. What is the solution, other than switch to Teams?

        H
        Newcomer
        Helent
        Newcomer
        November 3, 2022

        I have an identical problem.  The speakers work and microphone work even in Zoom - I can test them before a meeting. - but as soon as I click 'Join computer audio' they don't work.

        H
        Newcomer
        Helent
        Newcomer
        November 3, 2022

        Zoom evidently is still stuck on a default bluetooth headphone that I used to have listed.  I  have removed it and switched off Bluetooth but still Zoom will not use my speakers. 

         

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