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Hi everyone,I’m currently using the free Standard/Basic Zoom plan and I’m trying to use the AI-generated virtual background feature mentioned in Zoom’s documentation.According to the guide, there should be a “Generate with AI” button under:Zoom Workspace App → Settings → Video & Effects → Virtual BackgroundsHowever, that option does not appear for me at all. I already have virtual backgrounds enabled in the Zoom web portal, and normal image/video virtual backgrounds are working correctly.Things I’ve already checked:Virtual backgrounds are enabled in account settings Desktop app is updated to the latest version AI Companion settings appear enabled where available Regular virtual backgrounds work fineI also asked the Zoom Virtual Agent, but it couldn’t provide any details on why the feature is missing.Is this feature restricted to paid plans, specific regions, or certain hardware requirements? Has anyone on a free plan been able to access it successfully?Thanks in advance for any hel

I use Zoom for my broadcasts, but several of my students are reporting that they can't rejoin the broadcast unless I end it and start a new one. I've tested it and I'm sure they're not logged in on other devices.It's probably a problem with Zoom not recognizing when students leave the webinar.Is anyone else facing the same problem?

My mobile app for zoom isn’t showing a meetings tab, I’m particular for recurring meetings. Help!

Is there a way to mark Zoom SMS (not team chats) as unread? Our company uses SMS all the time for customer service, and it would be nice to not lose track of messages. This seems to be a feature that most phone services offer these days. 

안녕하세요 줌 회의 진행중 화면구성과 관련하여 문의드립니다.  저희는 회의진행시 메인 발표자 1명과 참여자들이 순서대로 돌아가면서 보고 및 발표하는 형식의 회의를 주로 진행 하고 있는데 회의 여건상 화면구성을 여러발표자 모드에서 진행 하고 있습니다.여러 발표자 모드에서 진행하다보니 메인 발표자를 제외하고 1번 참여자가 발표진행후 2번 발표자가 발표하는 동안 1번 발표자가 화면의 밑으로 바로 내려가지않고 약 2분가량 발표했던 화면 위치에 그대로 있다보니 결국 화면 상단에 3명 도는 4명의 참여자가 위치하는 현상이 생깁니다. 발표를 마친 참여자가 다음 참여자로 바로 전환 되거나 발표 후 화면서 하단으로 위치하는 데 소요 되는 시간을 최소화하는 설정이나 방법은 없는지요?추가로 여러 발표자 모드에서 상단에 2명의 참여자만 고정 할 수 있는 방법이나 기능을 알고 싶습니다.  

I am the administrator for our account. I can no longer find where to enable Polls/Quizzes under Settings > Meeting on the portal. This Help page does not apply to what I see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064628 . It states the path under “Account”, Step 4, is this: Account Management > Account Settings > Meetings > Meetings (Basic) > Meeting Polls/Quizzes. However, “Meetings (Basic)” and the “Polls/Quizzes” toggle are not there. I see the AI symbol all over the place, but it is no help. Other things on the portal have changed too, and it seems certain areas need updating. For example, the following page still refers to Windows 10 (not 11): https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065520 . What’s more, on the “Meetings” link (clicked in the left column), the “Polls/Quizzes” page says it is outdated, and redirects to the “Surveys” page, which only allows set up a poll or quiz to be set up. It seems th

Hello Zoom Support Team,We are contacting you to request access and possible recovery of our Zoom cloud meeting recordings dating from 2025 onwards.We noticed that the related recordings are currently no longer available in our account or in the Trash folder. We understand that more than 30 days may have passed since deletion and that, according to standard retention policies, the recordings may have been permanently removed.However, these cloud recordings from 2025 onward contain very important archive and work-related materials for us. Therefore, we kindly request that you check whether these recordings may still exist in any backend backup, archive system, or other technical recovery environment.We would greatly appreciate it if this case could be escalated to the technical team for a manual review and possible recovery assistance.Thank you very much for your support and assistance.Best regards,

Went back to check the meeting registration for a scheduled mtg snd It is not listed on my schedule. Where is it and why is this happening? 

Dear all and Support Team,I am using a personal (individual) Zoom account and would like to request a change in my account settings.Currently, the option requiring all meetings to be secured by a single security method is enabled, and I am unable to modify it. This forces the use of the Waiting Room and prevents participants from joining meetings freely.I kindly ask you to:— disable the mandatory Waiting Room requirement for my account;— allow participants to join meetings before the host without being placed in a Waiting Room.This functionality is essential for my use case, as I need participants to be able to join meetings without waiting for host approval.Please let me know if any additional steps are required from my side.Thank you in advance for your assistance.Best regards,

Hi everyone,I’ve been using Zoom regularly for both personal and professional meetings, and one thing I’ve noticed is that managing recurring meetings can sometimes feel a bit limited, especially when schedules change frequently.It would be really helpful if Zoom added more advanced recurring meeting controls, such as:Easier editing for only one occurrence within a recurring series Better visibility of recurring meetings across all devices More flexible notification and reminder settings A dedicated recurring meetings tab in the mobile app Simpler synchronization with Outlook and Google Calendar updatesThese improvements could save a lot of time for teams, teachers, and organizations that rely heavily on recurring schedules.I’d love to hear how others currently manage recurring meetings and whether you’ve experienced similar challenges.

We run hybrid meetings. We have tried two set ups.A set of 10 conference room microphones for each in person participant. There is a receiver and speaker that plugs into the hosts laptop. The speaker picks up the feed from each of the 10 microphones and allows the in person participants can hear the Zoom people. For the in person audience we have a sound system in the room with microphones. The problem is the in house system causes an echo for the Zoom participants. We tried it once without the in room sound system. That was great for the Zoom participants, but the in person audience could not hear.We have a directional microphone that we would put in front of one of the loudspeakers in the auditorium. That worked fair for the Zoom people, but it picked up a lot of the other room noise and there was an echo.I we are able to put a Bluetooth transmitter on the output on our sound system can Zoom accept a Bluetooth signal as a microphone or audio source?

Hello. We often conduct meetings in a large open conference room and use a normal microphone and speakers in it. There are no fancy equipment in this room but the speakers are pretty good. Out current set upLaptop A - host (accepts participants, control)Laptop B - hdmi connected, flashes on the projector the zoom meeting, connected webcam facing the speaker, open mic for zoom participants (microphone is from the webcam)Laptop C - speaker, shares screen/presentation The problem is the audio for the zoom participants since microphone is only from the webcam, the output on their part is garbled sound and inaudible at all. I do not live in the US but please may I know what do you call a device what we can plug in to Laptop B to capture audio better in a large open area conference room  

unable to find bug reporting system anymore.I have the crash logs. Can I have a support link for bug reports? Update, i found the link but have been blocked from reporting. Not cool

I tried to get into two zoom meetings yesterday (both invites from the same organization).  Identical to weekly meetings I’ve been zooming for almost six years.I was taken to the meeting site, and could see the others...but just for a brief moment.  Then a screen went up and said my device could not enter the network.My laptop is the same one that has been on the other zoom calls...and I have made no changes to it since last week’s meetings.Anyone got any advice?

Hi All,I’m on a free standard plan. Under the Zoom Workspace app->Settings->Video & effects->Virtual Bakcgrounds, the documentation says I should see a “Generate with AI button” but I don’t get one there. Any idea how to enable it? I do have virtual backgrounds enabled in the web portal settings and am able to use both video and image based virtual backgrounds now.The virtual help agent says this about it: ZVAVIRTUAL AGENT10:13 AMI can’t help with why the “Generate with AI” button is missing, because that troubleshooting detail isn’t covered in the Zoom public knowledge base content I have available. 

Zoom Workplace, up to date version. If I open settings window, it stays atop of all other windows making use of other apps impossible.When I tap on View More Settings, a browser opens and... I can't use it, because the original Settings window blocks me from it.What is the sacred logic that I am unable to understand, is behind this?

Hi   Are Zoom Clips recordings using the same cloud recording storage space, just like ordinary recordings from meetings and webinars? That is eg. 5GB available for Pro licenses is shared between all stored recording types? Or maybe it's currently using some additional, unlicensed space?   I'm curious since it's not precisely mentioned anywhere.   Cheers Lukasz

I've installed the latest version of the CITRIX AGENT on my Virtual Machine NAME: CITRIX VIRTUAL APPS AND DESKTOPS 7 2023 LTSR CU4 UPDATE 1 - VIRTUAL DELIVERY AGENTVERSION: 2203.0.4001.4345 including the followingZoom Client for VDI - 5.17.248.50Zoom VDI Plugin Management - 5.17.248.50Zoom VDI Universal Plugin - 5.17.248.50 on my local machine my camera is working fine and I have installed the following:Zoom VDI Plugin Management - 5.17.248.50Zoom VDI Universal Plugin - 5.17.248.50 however still unable to Zoom to detect the camera via the Citrix VDI, it works fine on the local machine but not the camera the links which i used are the following:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063810#collapseVDI4 Thank You Fas   

Hello,  i have a problem with my university and I need to prove that I joined the meetings of a lesson. I can’t find a detailed history of the meetings that I joined, I only found the past meetings IDs but it doesn’t mention how many times I joined the same meeting ID, because it was the same every time.Please someone help me with this I is very important!!!!

Hello everyone,I am planning to purchase a Zoom Phone plan mainly for USA business calling and I would like to hear real user experiences before purchasing.I need a USA virtual phone number and want to use Zoom Phone for making and receiving calls in the United States.I would like to know: Is Zoom Phone call quality good for USA calling? Do calls connect instantly or are there delays/issues? Have you faced call drops, voice lag, or network problems? Is the service reliable for business use? Does it work well internationally outside the USA? Please share your honest experience with Zoom Phone service. Thank you.

I will be hosting a webinar and have a slideshow to share.  I have tried practising this, but when I share my screen and bring up the slideshow, it covers the whole width of the screen and I can’t find how to bring up the chat box.  Also, the attendee still sees the top of my screen where it says ‘File, Edit, View… etc. How do I resolve both of these? 

줌 결제를 진행하지 않으면 회의를 40분 밖에 하지 못하여 결제를 했는데도 불구하고, 회의가 종료되었습니다.  제대로 서비스를 받지 못했다면 제가 결제를 한 금액이 정당한지 여쭤보고 싶습니다. 

 I need to recover a recently deleted zoom meeting 

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

I am using windows 11 and Movavi software suit which has Movavi Screen recorder. Movavi records video and audio from non zoom platforms but does not record audio (only video is visible). Suprisingly, the audio was recorded sometimes but did not record most of the time because of which I have lost many education zoom webinar audio. How to fix issue.