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Partner
M_Ameen
Partner
July 30, 2026
Question

Zoom WFM Schedule group Queue

  • July 30, 2026
  • 1 reply
  • 12 views

Hi,

I can't find any queues available to add to the schedule groups in WFM. None of the contact center queues are showing up as available to add. Any idea.

Your help is greatly appreciated.

    1 reply

    jrmagno
    Employee
    jrmagno
    Employee
    July 30, 2026

    Hello,

    Thank you for reaching out to the Zoom Community and for sharing your concern with us.

    To ensure we can provide you with the most accurate and effective guidance, we would need additional context regarding your specific setup, as this type of issue is best investigated at the account level.

    With that in mind, we recommend taking one of the following steps:

    1. Submit a Support Ticket — Our technical support team will be able to review your account configuration directly and assist with troubleshooting. You may submit a ticket at support.zoom.com.

    2. Email our Customer Success Advisor Team — You may also reach out directly at customer-success-advisor@zoom.us for personalized assistance.

    Please include the following details when submitting your request, as this will help expedite the resolution:

    • Your Account ID or registered email address
    • The names of the queues that are not appearing
    • Any error messages or screenshots, if available
    • Whether this issue is new or has occurred before
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