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I've already recorded the meeting in the zoom but accidentally deleted it permanently from trash. Can I recover it? I really need the video

I am migrating my company into Zoom CC and have yet to find a report that clearly lists total voice engagements for each member of a team. I have referenced the Metrics Dictionary and all dashboards, logs, and reports. I am looking for a clear view that you can filter by agent to show the total amount of outbound and inbound calls they have connected throughout the day. A live view of this would be ideal. I’ve instructed our team leaders to use the count at the bottom of the Engagement Log filtered by each agent as a workaround, but this is an incredibly cumbersome and time consuming way to access the info they need. Any suggested reports for just the total daily engagement count?

This is where you explain your issue or idea in detail. Include:What’s happeningWhat you expectedWhat you’ve already triedAny error messages

What is the purpose of having the Zoom app for phone use and have the option to record a meeting automatically when it will not actually record it and save to your phone?

Hi all,  With the latest update to the Zoom app on my Mac, the layout has changed again- where I used to be able to open the app to a page that very easily let me click "start" for a new (unscheduled) meeting with my PMI, now none of the options are as easily accessible. Is there any way to revert back to the old interface or find the page I'm looking for?This sounds stupid, but as a therapist with many sessions a day, I really just want to be able to open the app and easily click start. Thanks for any advice! Rachel

I'm surprised to learn Zoom Workplace app does not automatically send email invites. When you add emails creating a meeting, nothing is sent??! You have to manually send. 

Can can anyone help me with my echoing / resounding / reverberating sound issues? I have already tried everything in the audio settings , for example by changing the setting of echo reduction to high. There a bunch of other windows specific audio settings in zoom, which I do not understand. I am using a pretty professional USB-mic by Marantz via Desktop. Any help appreciated. Thanks. 

What should I do if the headphones don't connect? they are connected to the phone, I have provided all the permissions in the settings. there is only wi-fi and no sound, bluetooth is not there (please help, I reinstalled the offer, tried to connect in different ways, nothing at all((

previously you had to use a meeting to host several breakout sessions.Has that changed at all - can we now use a webinar to host breakout sessions?If we can - do we have to have the event license?Does anyone know if you can purchase that for a month or is it a yearly commitment? 

We are changing some roles in our organization, and I will no longer be hosting a series of repeating webinars that I have created templates for. I would like to copy those templates to another user in the same account, who will host the webinars. There doesn't seem to be a way to do this without deleting my account. I don't want to delete my account, as I will still be using it for other meetings. It seems like this is something that we should be able to do.  Is it, if so, how can we do that?   Thank you in advance for any guidance. 

Are there any keyboard shortcuts set up to work within Zoom Contact Center? I know that phone has hang-up, accept call, and multiple in-call options. Are there any that work for Contact Center? It seems like a lot of mouse clicking and searching for windows and buttons. I’d love to give me team options to reduce click fatigue and increase tool accessibility. 

I’ve noticed in the last few months that when I use the GCal integration to add a Zoom link to an event, it automatically adds a docs.zoom.us link for a meeting agenda. It adds it in an uneditable field, so I cannot delete this link, even though I don’t want to create meeting agendas via Zoom docs. This is confusing for my attendees as they can’t find the actual agenda, which I put in the description field.Is this a setting I can turn off?

How can we make it so that threads within team chat channels are closed by default rather than open by default?

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 

Hello everyone,I have a Meeting Pro account that I used to log in with a Gmail address. Wanting to change my login method, I accidentally removed the permission to log in with a Google Gmail account from my profile. Now I can no longer log in and I can't contact technical support without login. How can I contact technical support without being logged in ?Thank you for your help.

After downloading the Zoom Workspace on my Acer laptop, I no longer have the Virtual background, filters and touch up appearance options in the video settings. I have the Zoom Workplace Pro plan.  Any help is appreciated. I have not been able to get any help from Zoom support. Thank you, Sharon  

THIS IS RELATED TO TRYING TO LOG IN.Under zoom.com and zoom.us I do not see LOG IN anywhere and it's been frustrating to have to keep clicking on anything and everything to finally get to my dashboard! Sheesh. Has (1) anyone else had this issue and (2) why is it so hard to reach someone in customer service to get them to fix it? Anyone know if there's a live chat somewhere to be able to connect with them? Weird thing is a few months ago "Log In" was always there when I went to either of the two main websites that I noted above. Now it's gone.

Hello,I'm having some troubles with Zoom. For Zoom meetings, we use two cameras on our laptop: one built-in and one Logitech. The inbuilt camera functions properly, but the second camera is quite fuzzy when switching. I tried it on Microsoft Teams, and it works well there. If you have any ideas, please let me know.

I created General App with Admin-managed level. But users cannot authorize this app to use. How to give permissions to users?- The reason why I created Admin-managed level application   User-managed level application doesn’t include scope “phone:write:sms_message”.Please help me this issue.

i want to traduce this meeting in word  

I have the same issue as many other users. I have a Google Pixel 8 Pro phone, always latest sw updates for both OS and the zoom app, connected to a Hyundai Ioniq 6 2023 via BT. Google Meet, whatsapp audio, all work BUT ZOOM. When I click on a calendar link and join a Zoom call, the zoom app displays "preparing meeting..." and immediately the car HFP starts and on the car dashboard I see the call in progress notification, then the car disconnects the call (call terminated) while zoom starts the call...I have exactly the same behaviour if my phone is connected to the car via the USB cable in Android Auto mode. I can see the Zoom app on the Android Auto screen and I can mute/unmute or change from BT to speaker to phone back to BT. But I will NEVER get any audio in BT mode.Again, other IP call apps like Google Meet or WhatsApp audio call work fine. Regular traditional cellular calls work fine. Audio streaming works fine. it is an issue of the ZOOM app handshake with the car HFP bluetooth s

Hi Everyone! I was wondering how to be Manager of Zoom

Anyone else with that issue since last update for the Android app (29th of April 2026)? We have tried with multiple Android phones, with basic and pro plans, sharing the whole screen and only the app, sharing as a participant within a meeting, or sharing straight from the app home page with the meeting number, but it have all resulted to the same thing. The video is shared without the sound. It worked perfectly fined before the update. (I'm not sure the issue happens with computers). Yes, there is a button "share audio" but it has become useless. I've browsed with search engines for clues about this but majority of articles date from before the upsate. And one suggestion stressed to tick "share audio" before sharing, but it's not possible with the mobile app. You have to share the screen first. Also Noticed no change to app permissions explaining that. I'll give my phone specs, but I have tested it out with multiple phones by now:Honor 90Build 9.0.0.185MagicOS 9.0 running with Android

Using a Mac with the latest operating system. Have upgraded to the latest Zoom version. Using O365 as my contact database. In the past, I was able to start typing a persons email address into the invite field and it would suggest different email address. Today, I have to manually type in each recipient in order to invite a person to a meeting. Does anyone have a suggestion on how to correct this issue?

I tried to use ZOOM in my Windows 11 PC and I cannot login because the software requires me to do an update to version 6.7.2 or higher in order to continue using ZOOM. I need to do that update but the ZOOM program asks me to do it by contacting the IT team. The message displayed on the screen is as follows: “Your app version needs to be 6.7.2 (26346) or higher to sign in. Please contact your IT team to update your app.” I have ZOOM installed also in my Android smartphone, with the same ZOOM account, moshe.goldstein@mail.huji.ac.il. The ZOOM’s version of that installation is 6.7.5 (37428). Because of that, I do not have any problem to sign in to ZOOM from my smartphone.   Until now my ZOOM account  has been a Hebrew University of Jerusalem “Licensed” account. I retired from my position at the Hebrew University and I need to discontinue the “Licensed” status of my account and downgrade it to “Guest” in order to disconnect it from my past employer’s license, and then be able to do that up