Update to the latest version does not work
I tried to use ZOOM in my Windows 11 PC and I cannot login because the software requires me to do an update to version 6.7.2 or higher in order to continue using ZOOM. I need to do that update but the ZOOM program asks me to do it by contacting the IT team. The message displayed on the screen is as follows:
“Your app version needs to be 6.7.2 (26346) or higher to sign in. Please contact your IT team to update your app.”
I have ZOOM installed also in my Android smartphone, with the same ZOOM account, moshe.goldstein@mail.huji.ac.il. The ZOOM’s version of that installation is 6.7.5 (37428). Because of that, I do not have any problem to sign in to ZOOM from my smartphone.
Until now my ZOOM account has been a Hebrew University of Jerusalem “Licensed” account. I retired from my position at the Hebrew University and I need to discontinue the “Licensed” status of my account and downgrade it to “Guest” in order to disconnect it from my past employer’s license, and then be able to do that update as a Guest user instead of a Licensed user.
Could you, please, tell me how may I do all the above on ZOOM in my Windows 11 PC?
I thank you in advance for your kind help.
Dr. Moshe Goldstein
I
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