Analytics and Reporting showing total engagements | Community
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Newcomer
May 22, 2026
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Analytics and Reporting showing total engagements

  • May 22, 2026
  • 1 reply
  • 165 views

I am migrating my company into Zoom CC and have yet to find a report that clearly lists total voice engagements for each member of a team. 

I have referenced the Metrics Dictionary and all dashboards, logs, and reports. I am looking for a clear view that you can filter by agent to show the total amount of outbound and inbound calls they have connected throughout the day. A live view of this would be ideal. 

I’ve instructed our team leaders to use the count at the bottom of the Engagement Log filtered by each agent as a workaround, but this is an incredibly cumbersome and time consuming way to access the info they need. Any suggested reports for just the total daily engagement count?

Best answer by Ray Reddy

You can do this in the cx analytics and dashboards. Create a widget and use the agent performance dataset with data type of real time or intraday

 

1 reply

Ray ReddyAnswer
May 23, 2026

You can do this in the cx analytics and dashboards. Create a widget and use the agent performance dataset with data type of real time or intraday