Analytics and Reporting showing total engagements | Community
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May 22, 2026
Question

Analytics and Reporting showing total engagements

  • May 22, 2026
  • 1 reply
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I am migrating my company into Zoom CC and have yet to find a report that clearly lists total voice engagements for each member of a team. 

I have referenced the Metrics Dictionary and all dashboards, logs, and reports. I am looking for a clear view that you can filter by agent to show the total amount of outbound and inbound calls they have connected throughout the day. A live view of this would be ideal. 

I’ve instructed our team leaders to use the count at the bottom of the Engagement Log filtered by each agent as a workaround, but this is an incredibly cumbersome and time consuming way to access the info they need. Any suggested reports for just the total daily engagement count?

1 reply

May 23, 2026

You can do this in the cx analytics and dashboards. Create a widget and use the agent performance dataset with data type of real time or intraday