Products

I have four displays, with virtual screens on one of them. The latter can be assigned by dragging the menu bar to it in the System Settings app, Display, “Arrange...” button.If the Zoom Workplace window is on that screen, when I select “About Zoom Workplace” from the menu bar, the About window pops up on to of the  Workplace window. The Workplace window is greyed out until the close button is clicked on the pop-up window, or the Esc button is pressed on the keyboard.If it is on any other screen, the About window is off-screen to the right; i.e. invisible. This can be seen by pressing the Exposé button on the keyboard (F3 on recent MacBooks).I’ve reproduced this on Version: 7.0.0 (77593), but it was present on my previous version as well (of which I couldn’t figure out which version it was because of this problem; until I recently figured out that it behaves correctly on one of the displays.)

Hi.We are using Zoom calendar integration with our on-prem exchange 2016 and have encountered the following problem.When a user attempts to create a meeting in the Zoom Workplace, a service selection window opens. The user selects Exchange, which then opens Outlook, where the user enters the meeting details. The meeting then appears in the Outlook calendar and in Zoom. However, Zoom displays the meeting as if it was created by another user, and therefore it cannot be edited or canceled.Why does a user-created meeting in Zoom's calendar appear as if it was created by someone else?  Or it is by design?One detail (I don't know how important it is): User logs in into zoom by it’s corporate email, which is something like user@company.com, but when uses configure calendar sync he use company login, which something like user@domain.local

Hello Community,We are facing a major issue with the Smart Name Tags (both Video and Voice) feature in our Zoom Rooms setup. The system fails to recognize participants automatically, forcing us into a completely manual workflow. On top of that, the detection is highly inaccurate.Our Setup: Licenses: Zoom Rooms Subscription + Zoom Workplace Pro. Profiles: All recurring participants have created and saved their unique audio/voice profiles. Settings: All necessary admin policies are enabled, and the expected participants are explicitly added to the meeting invitations by name. Language: 99% of our meetings are conducted in Hungarian, meaning the spoken language is Hungarian. Voice profiles were recorded successfully. The Problem:Instead of automatic identification, the system requires us to manually assign names to the detected voices.This creates a massive workflow bottleneck when hosting meetings with 7–8 people in the room: Real-time confusion: In the "Voice" management section,

Hi everyone,I’m Darshan Hiranandani, I'd like to kindly ask if anyone has any information on when Zoom will be adding Arabic language support to the platform. As many native Arabic speakers use Zoom for lectures, online meetings, and conferences, the lack of Arabic language options can be a significant challenge.Many users struggle with basic Zoom functionalities like opening the platform, muting/unmuting participants, or downloading cloud recordings simply because of the language barrier. Adding Arabic would make the platform much more accessible and user-friendly for a large group of people who rely on Zoom.I believe this would not only help millions of Arabic-speaking users but also attract new users to Zoom as a more convenient and inclusive platform.Has anyone heard any updates on this? Or do you have any tips for working around the language issue in the meantime?Looking forward to hearing your thoughts!Thanks in advance!RegardsDarshan Hiranandani

Key takeawaysThe trick to looking natural on Zoom is eyeline, not memory. Get your script close to the lens and most of the problem goes away. Almost every teleprompter method falls apart the second you share your screen. That is the part this guide actually solves. You can run a prompter that you see clearly but your viewers and your recording never do. Setup takes about five minutes.You join a Zoom call, you have a few key points to hit, and you tell yourself you will just remember them. Then the call starts. Your mind goes blank, your eyes drift to the sticky note on the side of your monitor, and everyone watching sees that little side glance. You look unsure, even when you know your stuff cold.Here is the good news. That nervous glance is not a confidence problem. It is a setup problem, and it is fixable. By the end of this you will be able to read a script on Zoom and still look people in the eye, even on the calls where you have to share your screen.Let me walk you through it.On

The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later. Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!

I'm hoping someone can advise me on how to troubleshoot an audio issue.  I have an issue where every so often my Zoom audio will cut out for 1-3 seconds although the video continues. While not frequent, it means I can miss key pieces of information. (a) This is not a standard connectivity issue -- the video continues without lagging or interruption(b) This is not a standard speaker/audio source issue -- it lasts only a few seconds and it does not occur on other programs, only on Zoom(c) This is not an issue with the speaker's audio -- it occurs across a range of meetings I'm in and I'm the only one who experiences the loss What can I do to troubleshoot?

My virtual background app was working on my pc, my ipad and my iphone. I don’t know what happened but it no longer shows the many virtual backgrounds that was available on the app. I’ve gone through troubleshooting with the virtual agent and it was unable to solve my problem. The option for virtual backgrounds is enabled and I’ve already disabled, refreshed, and re-enabled it but it didn’t work. I’ve uninstalled and reinstalled the zoom app on my desktop. I’m signed out of all my devices and only have one signin on my pc. I’ve checked the C:\Users\ABC\AppData\Local\Zoom\data and there is no virtual background to delete. I’ve tried clearing zoom cache and none of these have worked. I am on a free account and can’t submit a ticket. Please help! I am out of options.  

Hi all, Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them? Many thanks,D

Before anyone replies, please note that I personally understand how to navigate this issue and am not asking how to do it - I am merely recommending software improvement I work in IT classroom/conference/event support at a university, and a big part of my job is helping people set up hybrid meetings in Zoom.  I very frequently get asked for help screen sharing powerpoints, as the majority of users I help find the interaction to be very confusing.  And indeed, I believe it is unnecessarily cumbersome in 2 major ways -1. It is not intuitive to most people that they must put the powerpoint in full screen before sharing if they are using presenter mode while the computer is set to duplicate displays - and even if they aren't, people are often inclined to share the window rather than the screen, since they see the option to select powerpoint and think "oh, that's what I want to share."  The confusion increases when people switch between powerpoint presentations.2. When u

Cropping in ZoomISO v3 is a great feature. However, please add cropping capability of handles, and grabbing. So the user can mouse over the video frame and grab a frame handle to resize and zoom. Then grab the frame to move. The x/y slider control is too slow (but don’t replace it). See the UI design in Livestream Studio 6 for reference. BTW - great job on v3!! 

For a published SIMPLE_EVENT, both GET /v2/zoom_events/events and GET /v2/zoom_events/events/{eventId} return description: "" even though the public event page has visible description content. Which API endpoint exposes that public-facing description?

Tenable is flagging the latest version of Zoom Workplace (7.1.0.41345) as vulnerable to CVE-2026-6276 due to the version of libcurl installed 8.17.0). I’ve tried asking the chatbot and the support line to provide an official response that there is no patch available with no luck. Can anyone from Zoom make a definitive statement I can provide to an auditor that there is no fix available for this claimed vulnerability, or confirm the vulnerability does not apply?

I have automatic cloud recordings on, and I definitely heard the meeting say “This meeting is being recorded” automated line as well. This meeting began recording at 11:58am pst, and ended approximately at 1:02pm pst. I have not been able to locate the cloud recording, nor does it appear as “processing” in the zoom web portal under cloud recordings. Are any engineers able to diagnose/investigate to make sure the recording is processing, just taking time? 

We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for all the other information we should have collected. We have Zoom pro. Does anyone have a solution to getting ALL the data from the registrants AFTER a Zoom Webinar has finished.

I have an issue with a dual monitor setup, where when I share the entire desktop the zoom window jumps and takes over the other monitor, going on top of all the media controls we use, even with the zoom setting to share zoom windows selected.Here is a rough breakdown of the setup we're using to give a better context:Monitor 1, which is for the operator/ producer:Zoom Meeting Window to view all participantsVLC Playlist ControlsMonitor 2, which is at the front of the room has:Zoom, for showing remote participants as and when neededVLC Media WindowAs the screen share isn't needed the whole time, it is only needed when sharing media through VLC we can't leave the screen share running constantly.Any suggestions would be greatly appreciated.

Initially, when I attempted to open the Workplace app on my Windows PC, I found that I was signed out of my Zoom account.  Repeated attempts to sign back in only yielded the message: 'Please try again later.'  Error Code: -1.  The Zoom Workplace app on my PC has been installed and functioning properly since 2020.  This is the first time it has ever given me any issues.I have uninstalled and reinstalled the Zoom app multiple times.  I have cleared my Windows Explorer cache multiple times as wellI have even gone so far as to reinstall Windows (Windows 11 Pro, version 24H2, OS build 26100.4351).  Using a browser, I can sign into my Zoom account on both my Windows PC and my Mac.  Additionally,  on my Mac, I can also sign in to the Zoom Workplace app.   An article online suggested linking my Windows 365 with Zoom.  I have tried this, but my 365 account is a Personal account, and the login page the Zoom link takes me to is for

The Zoom team have released CX Insights recently, bringing analytical data that is actionable & conversational to the Zoom Customer Experience suite. Massive credit to the Zoom product team for taking an area of the product that wasn’t perfect & turning it into a position of strength.This is seriously impressive & will help contact centres of all sizes to get greater insight without needing to spend life in spreadsheets.Check out the video & give it a comment on YT for what you'd use CX Insights to learn more about.

Hello,Our CEO recently upgraded our Zoom account to include Webinars so that he can host training sessions where participants are not visible to one another and do not appear on screen.However, when he launches a Zoom Webinar and attempts to share his screen, he is unable to share computer audio/sound. Since these training sessions include content with audio, this functionality is essential.Could you please review the account and advise on the following:Whether computer audio sharing is enabled for our Webinar license. Whether there are any account-level, webinar-level, or desktop client settings that need to be configured. Whether this is a known limitation or issue related to our current Zoom plan or webinar setup.For reference:The Webinar add-on was recently purchased and enabled. The issue occurs during Zoom Webinars when screen sharing. The objective is to conduct training sessions in a webinar format so attendees cannot see or interact with one another as they would in a standard

The Avatar tab is completely missing from both my Zoom app (Background & Effects) and my web account settings. Another account on the same free plan has the Avatar feature available.Please help restore this feature to my account. 

I can not find the options for avatars in my zoom. It does not exist. Whenever I click on video filters I only have the background pictures I have added from my computer. No other options are displayed. 

Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality. 

Hello, I am looking to see if anyone measures FCR and if you do how have you manipulated the reports to do so?

Yes, I said Recording Studio, not Production Studio.Recording Studio is a brand new feature released May 18, 2026. In a nutshell, it allows a Zoom Events or Webinars Plus license holder to schedule a single session Meeting and select up to 10 participants to have their audio and video recorded locally on their computer. “That’s nothing new” you might rightfully add. But that’s not the cool part.The magic is that once the local recording is processed on the far-end computer, it automatically uploads the audio and video to the Host’s Zoom Cloud!In some circles this is referred to as “end-to-end recording.”Here’s what you need to know: This feature requires a Zoom Events or Zoom Webinars Plus license.  Even if you have this license, you must make a request to Zoom Support for “enablement.” My request took 10 calendar days. You might get luckier if you’re an Enterprise user; I’m just a small business. Once you get it enabled, you're currently on your own; there’s no documentation available

Hi everyone Please help me because I’m about to throw my laptop through a window or against a wall! All I want to do is use my company logo as a meeting background and I’ve followed all the instructions given to me but just cannot get to that option. PLEASE, PLEASE, PLEASE, HELP ME! Duncan