enielsen
Creator I
Creator I
since ‎2022-02-18
‎2023-03-31

User Statistics

  • 360 Posts
  • 23 Solutions
  • 43 Likes given
  • 71 Likes received
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User Activity

Goodbye! Tomorrow is my last day with my company so won't be on here any longer

2023-03-30 09:00 AM
I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. We'll see if any future work involves Zoom Phone, if so I'll be back at that point! Been helpful being on this forum...

Anyone know where the new call queue User Performance Reports are located?

2022-11-14 10:55 AM
At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the n...

Anyone else noticing that the wrap up time in a call queue doesn't always occur?

2022-11-07 11:54 AM
We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges this is occurring and is investigating. Anyone else noticed this issue? Wondering if isolated to ...

Zoom app setting "hide incoming calls while in a meeting" greyed out

2022-05-24 09:17 AM
I just noticed today that the Zoom client checkbox to "hide incoming calls while in a meeting" is greyed out so cannot disable it. I've been rummaging around in the client preferences as well as the zoom portal and so far don't see any place to chang...