Whiteboard resizing when I use the toolbar

[DMS3]

When teaching my math class, I always screenshare the classic whiteboard because it's bigger. When I click the toolbar to erase what I wrote, the whiteboard minimizes by about 30%. This just started today. If I want to change the ink color, nothing goes wrong. Touching my pen to anything I usually do on that toolbar minimizes the whiteboard every time.

I just uninstalled Zoom Workplace Pro yesterday in order to update it via reinstalling. That's because the update instructions use features I don't have. I repeated that process this morning to no avail.

My version is now 6.2.3 (47507) on a Dell Inspiron 3793 laptop (Windows 11).

Is anyone else having this issue?

[sfesn0t0]

Same to me. 😞

[sfesn0t0]

Any solution of that problem?

[DMS3]

Somewhat...I decided to work with the minimized whiteboard and not write on it until it's minimized. Then when I click anything on the toolbar, the whiteboard is not affected. There is a brief but noticeable blink above the whiteboard when I do it.

If I don't do it until after I've already written on the board, the right side is cut off a bit.

I still want a solution, though.

[DMS3]

I forgot to add that I have to minimize any other open screens so they don't show while I'm sharing. That means my desktop will be visible, so I moved all my icons to the middle of that. The last time I used the whiteboard was Friday, and it was still acting up unless I applied all the changes I've mentioned in this thread.

I'm wondering now if using the new whiteboard instead of classic will help, but it's the smaller of the two.

[tyq]

Same here too. 

Pleaseee Zoom, fixed this! It's so annoying, every single click on the annotate tool bar on the left hand side, switching from text to pen to eraser, etc....all will cause the board to shrink & minimise! It doesn't do like this previously, only after the latest update did it acted up like this. 🙄🙄🙄😑😑😑

[Frank_TB]

Hello,

You would be doing yourself and all Zoom users a service by reporting the issue in a Zoom support ticket so that it can be identified and fixed by Zoom developers.

Posting in this community forum is not considered a formal request for support by Zoom.

 The more tickets an issue receives  increases the attention and effort Zoom developers will put towards resolving the issue.

I suggest you submit a ticket with Zoom support (Sign in to your Zoom account to understand what support options are available to you. Only certain Zoom accounts and user types can submit tickets.)

Please use this link to submit a ticket.

Regards

[katme]

Thanks for that info. Just submitted one!

[MGSR]

Hello Community members!

I'm sorry for the inconvenience and the late response.

Our technical team has acknowledged this issue and is actively working on a solution.

The estimated time this will be fixed is by December.

For now, thank you for your patience and understanding.

[MGSR]

Just a quick update: the issue should be fixed on the 6.2.10 update. 

Thank you for your patience.

[Magne]

I still have this problem. Do I have to wait for some changes to be done, or is it fixable now?

[Theslimbee]

Same problem I am using the old styled whiteboard every time I change tool the board reduced in size It is very annoying and needs fixing I am looking at other products for the future

[MGSR]

Hello @Theslimbee,

Welcome to the Zoom Community! We're glad to have you here.

For the best experience, kindly update your app to the latest version.

Please let us know if you need further assistance. 

[Magne]

I still have this problem. Do I have to wait for some changes to be done or is it fixable right now?