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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I need help with the whiteboard!

Daisy270609
Newcomer
Newcomer

‎2024-03-22 11:29 AM

I am a tutor. I am getting so frustrated with Zoom I am thinking of cancelling my subscription. I cannot invite my students to collaborate, they can't write, type or annotate on the whiteboard. They can't even see a bar. The videos and the photos on here do not match up to what I have on my MacBook. I can't change the settings. I need someone to get in touch and help. I just paid the extra subscruption as I thought that was the issue but it clearly was not. 

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Palmer
Zoom Employee
Zoom Employee

‎2024-03-25 10:51 AM

Hi @Daisy270609 , sorry for the inconvenience :(. Can you check a couple things? 

  1. Ensure "cloud sharing" is enabled and set to include external users. Account settings -> Whiteboard -> Cloud sharing: Palmer_0-1711388831898.png
  2. To have other students follow you, click on the "follow along" icon in the top right corner of the screen to make everyone follow you as you present: Palmer_1-1711389078585.png

     

Does this help at all?

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