About Palmer

Palmer · 2024-03-28 02:11 PM

If participants in a meeting are unable to collaborate on a shared whiteboard, it might the result of an account setting limiting sharing to only users in the same organization. There was an issue recently where Zoom Pro accounts defaulted off extern...

Palmer · 2025-07-18 09:12 AM

hi @DGilmour ! Thank you for reaching out. Can you describe a bit more about what happened? All members of a projects should have access to all the content placed in a project.

Palmer · 2025-05-29 03:18 PM

@scale_am @slimjimbest - Hello! can you check out this Zoom clip and let me know if it resolves your issue? https://success.zoom.us/clips/share/vL9Ub4-5TQKCVqmbJ5Q_qg You might not be able to collaborate externally because external collaboration is d...

Palmer · 2025-05-29 03:13 PM

Hi @avrpk80 ! The 1GB limit is in reference to the maximum amount of content which can be added to an individual whiteboard. Do you know if that user sees that limit on all whiteboards they collaborate on or just a single one?

Palmer · 2025-05-29 03:11 PM

HI @sea_echo - can you upgrade your client to the most recent version and see if that helps? Also, do you see that edit latency while using whiteboard outside of a meeting?

Palmer · 2025-05-29 03:10 PM

HI @jgvanides! Could you share how you are sharing the whiteboard with these external users? Are you adding them by name or via a link? You can click on the cloud save icon or navigate to the whiteboard history to view an activity log of all edits ma...

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