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Connection creation failed (30003)

GreggBazin
Newcomer
Newcomer

Hi there,

I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. 
Of course I uninstall, reinstall, restart my computeur, etc...

Erreur de connexion
Impossible de charger ce tableau blanc (5000)
error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problème
Connection creation failed (30003)


Thanks in advance for your help

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @GreggBazin,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?