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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Can anyone help with setting up the Classic Whiteboard permanently?

tyq
Newcomer
Newcomer

‎2024-05-18 07:44 PM

I needed to set my Whiteboard to the Classic Whiteboard as a permanent feature. 

After the latest update, even after I have read the article, followed all their steps, step-by-step, toggle on and off and saving the setting. It still opens up the new whiteboard, nothing I do on my side, changes the setting.

 

Anyone knows how to solve this issue?

 

And is there no way of contacting Zoom customer support for technical issues like this via email?

 

Thanks in advance! 

Topics:
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2 REPLIES 2

PritiN4
Newcomer
Newcomer

‎2024-06-26 02:28 AM

Facing the same issue.   no solution.  

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-07-02 10:43 AM

Hello there,

 

I'm sorry for the late response and the inconvenience. 

Kindly update your Zoom App to the newest version 6.1.1 and follow the steps in this article.

If the issue persists, kindly submit a ticket for further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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